Our district offers a layered support system to help staff with both technical and instructional technology needs. Understanding the roles of each support contact will help you get the right help, faster.
Best for: Device troubleshooting, printer issues, classroom technology setup, and minor hardware repairs.
When to Contact: Start here for most tech-related problems. If the issue is beyond their scope, they will escalate it to the District Help Desk.
How to Contact: Email during school hours or stop by their office during their scheduled hours at your building
Tech Support Building Contacts
(Ex: WTE_Support@wcasd.net)
Elementary Buildings
EBE, EGE, EXE, FHE, GAE, GES, HDE, MCH, PWE, SSE, WTE
Secondary Buildings
FMS, PMS, SMS, EHS, HHS, RHS
Best for: Account access problems, software installations, network issues, and system-wide outages.
When to Contact: If your issue involves login credentials, district platforms (e.g., PowerSchool, email), or cannot be resolved at the building level.
How to Contact: Submit a ticket via the District Help Desk Portal or send an email detailing your need for assistance.
Helpdesk_Support@wcasd.net
Teachers can now submit their own technology support requests directly through Incident IQ, making it easier to get help and track the status of tickets.
You will find the Incident IQ tile on MyApps:
Best for: Help using digital tools in the classroom, troubleshooting instructional platforms, and peer support.
When to Contact: When you need guidance on integrating technology into your teaching or quick help with tools like Canvas, Nearpod, or Flip.
How to Contact: Reach out via email, send them a message in Teams, or connect in person!
Elementary Tech Advocates
East Bradford: Deanne DiDomenico
East Goshen: Megan Brechbiel
Exton: Tori Figueroa-Raudenbush
Fern Hill: Erin Jordan
Glen Acres: Matt Rogers
Greystone: Cassie Brower & Alicia Schmitt
Hillsdale: Kelly Nunan
Mary C. Howse: Barb Sochacki
Penn Wood: Mel Pizzi
Starkweather: Abby Buckley
Westtown Thornbury: Joe Labik
Secondary Tech Advocates
FMS: Katie Mizak & Lindsay Wilson
PMS: Kolby Gonzalez & Jeff Ferguson
SMS: David Loescher Velazquez & Tim Bryan
EHS: Kaylie Rosenthal, Cameron Rupert, and Chelsea McGovern
HHS: Heidi Abbott, Lucas VanEmburg, and Renee Vandergast
RHS: Jay Hatzai, Joanna Nee, Katie Crombie
Best for: Planning tech-enhanced lessons, learning new tools, and scheduling training sessions.
When to Contact: When you want to explore new instructional strategies using technology or need support beyond your building.
How to Contact: Email the Instructional Technology Coordinators at ITC@wcasd.net.
Elementary Team
Annie Korb, Elaine Guyer, Sam Zang
Secondary Team
Chris Cromwell and Kaylin Richards
Begin with your Building Tech Specialist for technical issues or your Building Tech Advocate for instructional support. They’ll guide you or escalate the issue as needed.
