Technology Support: Who to Contact and When
Our district offers a layered support system to help staff with both technical and instructional technology needs. Understanding the roles of each support contact will help you get the right help, faster.
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Technical Support
Technical Support
Building Tech Specialist First line of support for technical and hardware issues
Building Tech Specialist First line of support for technical and hardware issues
Best for: Device troubleshooting, printer issues, classroom technology setup, and minor hardware repairs.
When to Contact: Start here for most tech-related problems. If the issue is beyond their scope, they will escalate it to the District Help Desk.
How to Contact: Email during school hours or stop by their office during their scheduled hours at your building
Tech Support Building Contacts
Building_Support@wcasd.net (Ex: WTE_Support@wcasd.net)
Elementary BuildingsÂ
EBE, EGE, EXE, FHE, GAE, GES, HDE, MCH, PWE, SSE, WTE
Secondary BuildingsÂ
FMS, PMS, SMS, EHS, HHS, RHS
District Help Desk Centralized support for district-wide systems and advanced technical issues
District Help Desk Centralized support for district-wide systems and advanced technical issues
Best for: Account access problems, software installations, network issues, and system-wide outages.
When to Contact: If your issue involves login credentials, district platforms (e.g., PowerSchool, email), or cannot be resolved at the building level.
How to Contact: Submit a ticket via the District Help Desk Portal or send an email detailing your need for assistance.Â
Helpdesk_Support@wcasd.net
Instructional Support
Instructional Support
Building Tech Advocate Instructional technology support within your building
Building Tech Advocate Instructional technology support within your building
Best for: Help using digital tools in the classroom, troubleshooting instructional platforms, and peer support.
When to Contact: When you need guidance on integrating technology into your teaching or quick help with tools like Canvas, Nearpod, or Flip.
How to Contact: Reach out via email, send them a message in Teams, or connect in person!
Elementary Tech Advocates
East Bradford: Deanne DiDomenico
East Goshen: Megan Brechbiel
Exton: Tori Fig.-Raud. & Sam Harwood
Fern Hill: Steph Cullen & Erin Jordan
Glen Acres: Matt Rogers
Greystone: Cassie Brower & Lauren Lockhart
Hillsdale: Kelly Nunan
Mary C. Howse: Barb Sochacki
Penn Wood: Mel Pizzi
Starkweather: Jordan Fleming
Westtown Thornbury: Joe Labik
Secondary Tech Advocates
FMS: Katie Mizak & Lindsay Wilson
PMS: Kolby Gonzalez & Jeff Ferguson
SMS: David Loescher Velazquez & Tim Bryan
EHS: Kaylie Rosenthal, Cameron Rupert, and Chelsea McGovern
HHS: Heidi Abbott, Lucas VanEmburg, and Renee Vandergast
RHS: Nicole Ernst, Jay Hatzai, and Jamie Suarez
Instructional Tech Coordinators District-level support for instructional technology integration and professional development
Instructional Tech Coordinators District-level support for instructional technology integration and professional development
Best for: Planning tech-enhanced lessons, learning new tools, and scheduling training sessions.
When to Contact: When you want to explore new instructional strategies using technology or need support beyond your building.
How to Contact: Email the Instructional Technology Coordinators at ITC@wcasd.net.Â
Elementary Team
Annie Korb, Elaine Guyer, Sam Zang
Secondary Team
Chris Cromwell and Mary Beth Clifton
Not Sure Where to Start?
Not Sure Where to Start?
Begin with your Building Tech Specialist for technical issues or your Building Tech Advocate for instructional support. They’ll guide you or escalate the issue as needed.
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