If there is an issue with your Chromebook, follow these  steps:

1. Contact your classroom teacher to see if they can assist.

2. WHS / CLMS  - Students that have a broken device will bring the device to the school library where they will be assigned a loaner device for the day.  The library staff will enter a ticket in Incident IQ for the broken device on the behalf of the student. The IT Department will pick up broken devices at the end of the day and assess any damages, apply any fees and make repairs. Depending on the severity of the damage students may be assigned a different device.  Students can pick up the replacement device in the library as soon as possible.

Elementary Schools -   Students that have a broken device will notify their teacher. The device will be brought to the designated location at each school (main office). The student will be assigned a loaner device for the day.  The school secretary will enter a ticket in Incident IQ for the broken device on the behalf of the student. The IT Department will pick up broken devices at the end of the day and assess any damages, apply any fees and make repairs. Depending on the severity of the damage students may be assigned a different device.  The IT Department will pick up broken devices at the end of the day and assess any damages, apply any fees and make repairs. Depending on the severity of the damage students may be assigned a different device.  Students can pick up the replacement device in the school office as soon as possible. 

3. Contact the Help Desk at techsupport@waterfordschools.org