Policy

All critical incidents must be documented. These include, but are not limited to, incidents where the Center’s guests or volunteers have been exposed to accident, injury, or illness (potential liability), where outside intervention has been sought (police, fire, emergency medical services, etc.) where volunteers have refused to dispense a guest’s prescribed medication (per Volunteer Handbook), an act of physical violence has occurred, or been threatened.

Procedure

• Contact and inform the on-call shift lead.  It will be escalated from there as needed. 

• Keep it everything written down factual and detailed.  Remember to document information in Shift Notes.