Terms of Service

Effective Date: September 2026

Welcome to Zanniversal.

These Terms of Service set out the general terms that apply when you use our website, contact us, request our services, engage us for a project, or otherwise interact with Zanniversal.

By using our website or engaging our services, you agree to these terms.

1. About Zanniversal

Zanniversal is a digital solutions and business systems company providing services including:

• Business Setup & Formalisation

• Trademark & Brand Protection

• Branding & Visual Identity

• Website & Digital Presence

• Corporate Documentation

• Digital Marketing & Online Visibility

• Business Systems & Automation

• Business Consulting & Advisory

• Customer Experience & Support Systems

• Custom digital solutions

2. Our Services

Information presented on this website describes the types of services Zanniversal may provide. It is intended to give prospective clients an understanding of our capabilities and does not constitute a binding offer to provide a specific service.

The exact scope of a project will depend on the requirements discussed with the client and may be set out in a quotation, proposal, statement of work, agreement, or other written confirmation.

3. Quotes and Proposals

A request submitted through our website does not automatically create a client relationship or guarantee that a project will be accepted.

Where appropriate, we may provide a quotation or proposal based on the information provided.

A quotation may specify:

• The services to be provided

• Project scope and deliverables

• Fees and payment requirements

• Estimated timelines

• Number of revisions where applicable

• Other project-specific terms

A project begins only after the relevant terms have been agreed and any required initial payment or deposit has been received.

4. Client Responsibilities

Clients are responsible for providing accurate information, materials, instructions, approvals, and feedback reasonably required to complete their project.

Where a project depends on information, content, access, approvals, or materials from the client, delays in providing them may affect the agreed timeline.

Clients should also ensure that materials they provide to Zanniversal, including logos, images, documents, text, trademarks, and other content, may lawfully be used for the intended project.

5. Payments

Project fees, deposits, payment schedules, and payment deadlines will be communicated before work begins.

Unless otherwise agreed in writing, Zanniversal may require an initial payment before commencing a project.

Work may be paused where an agreed payment is outstanding.

Additional work outside the agreed project scope may require a separate quotation or additional fee.

6. Project Scope and Revisions

We aim to deliver work according to the agreed project requirements.

Changes that significantly alter the original scope may be treated as additional work.

Where applicable, the number of included revisions will be stated in the relevant quotation or project agreement.

Requests made after final approval or completion may require an additional fee.

7. Timelines and Delays

We will make reasonable efforts to meet agreed project timelines.

However, timelines may change because of circumstances such as:

• Delayed client feedback or approvals

• Delayed provision of required materials

• Changes to project requirements

• Third-party platform issues

• Technical problems outside our reasonable control

• Other circumstances that materially affect project delivery

Where a significant delay occurs, we will communicate the relevant issue and, where possible, provide an updated timeline.

8. Intellectual Property

Unless otherwise agreed in writing, ownership of final project deliverables will be determined by the terms of the relevant project agreement.

Third-party materials, software, fonts, stock images, platforms, templates, plugins, or other licensed resources remain subject to their respective licences and terms.

Zanniversal retains ownership of its pre-existing systems, processes, templates, frameworks, methodologies, and reusable materials unless specifically transferred to the client by written agreement.

9. Portfolio and Demonstration Work

Some work displayed on the Zanniversal website may be conceptual, experimental, or demonstration work created to illustrate our capabilities.

Such work should not be interpreted as completed client work unless it is specifically identified as such.

Where client work is displayed, we will seek to respect any applicable confidentiality or usage restrictions.

10. Third-Party Platforms

Some services may involve third-party platforms or technologies, such as website hosting providers, domain registrars, payment platforms, communication tools, cloud services, or other software.

Zanniversal is not responsible for outages, changes, restrictions, pricing changes, or failures caused by third-party platforms outside our reasonable control.

Where a project depends on a third-party service, the relevant service may also be subject to that provider's own terms and policies.

11. Business and Professional Information

Information provided on our website is intended for general business and informational purposes.

Our consulting, advisory, documentation, branding, technology, or digital services should not be treated as legal, financial, tax, regulatory, or other specialised professional advice unless specifically agreed and appropriately qualified.

Where a matter requires specialist professional advice, clients should consult the relevant qualified professional.

12. Website Use

You agree not to use the Zanniversal website to:

• Attempt to gain unauthorised access to our systems

• Introduce malicious software or harmful code

• Misuse our forms or communication channels

• Impersonate another person or organisation

• Use our content or services for unlawful purposes

• Interfere with the normal operation of the website

We reserve the right to restrict access where necessary to protect our website, business, users, or third parties.

13. Website Content

We make reasonable efforts to keep the information on our website accurate and useful.

However, information may change as our services, pricing, capabilities, or business operations develop.

We may update, remove, or modify website content without prior notice.

14. Limitation of Liability

To the extent permitted by applicable law, Zanniversal will not be responsible for losses arising from circumstances outside our reasonable control, including third-party platform failures, service interruptions, loss of access to third-party accounts, or delays caused by information or materials not provided on time.

Any liability relating to a specific project will be subject to the terms agreed for that project and applicable law.

15. Cancellation and Refunds

Project cancellation, deposits, refunds, and related matters are governed by our Refund & Cancellation Policy and any specific terms agreed for the project.

Where a project has already commenced, the amount refundable, if any, may depend on the work already completed and expenses already incurred.

16. Privacy

Information submitted through our website or forms is handled in accordance with our Privacy Policy.

By using our website or submitting information to us, you acknowledge that you have read and understood the relevant privacy information.

17. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes to our services, business practices, or applicable requirements.

The updated version will be posted on this page with a revised effective date.

Your continued use of the website after an update constitutes acceptance of the updated terms, to the extent permitted by applicable law.

18. Governing Law

These Terms of Service are intended to operate in accordance with the applicable laws of the Federal Republic of Nigeria.

Where a dispute cannot be resolved through direct communication, the parties may pursue any remedies available under applicable Nigerian law.

19. Contact

If you have questions about these Terms of Service or our services, you can contact us through the contact details provided on the Zanniversal website.

Zanniversal
Digital Solutions & Business Systems

Email:  zanniversal@gmail.com
Phone / WhatsApp: 08141518680

Last Updated: September 2026