Refund & Cancellation Policy

Effective Date: September 2026

At Zanniversal, we aim to provide clear project expectations before work begins. Because many of our services involve customised digital work, time, planning, and resources, our refund and cancellation terms depend on the stage and nature of the project.

1. Project Deposits

Where a project requires an upfront deposit, the deposit secures the project and allows Zanniversal to begin planning, preparation, and work.

Unless otherwise agreed in writing, deposits are generally non-refundable once project work has commenced.

If a project is cancelled before work begins, any refund will be considered based on the circumstances and any costs already incurred.

2. Cancellation by the Client

A client may request cancellation of a project by contacting Zanniversal as soon as possible.

If work has already commenced, the amount refundable, if any, will depend on:

• Work already completed

• Time and resources already committed

• Third-party costs already incurred

• Project materials or deliverables already prepared

• The terms agreed for the specific project

Any completed or substantially completed work may not be refundable.

3. Cancellation by Zanniversal

Zanniversal may pause or cancel a project where:

• Required payments remain outstanding

• The client repeatedly fails to provide necessary information or approvals

• The project requirements materially change without agreement

• Continuing the project would create legal, technical, or operational concerns

• Circumstances outside our reasonable control prevent completion

Where appropriate, we will communicate with the client before cancellation and discuss the available options.

4. Refunds for Completed Work

Digital services are often customised and delivered progressively. Once a service or agreed deliverable has been completed and delivered, payment for that completed work is generally non-refundable.

Where a genuine issue exists with an agreed deliverable, we will first seek to resolve the issue through reasonable corrections or adjustments within the agreed project scope.

5. Revisions and Changes

Where revisions are included in a project, they must remain reasonably related to the original agreed scope.

Requests that substantially change the original direction, requirements, or deliverables may be treated as additional work and may require an additional fee.

6. Delays Caused by the Client

Where a project is delayed because required information, content, approvals, access, or feedback has not been provided by the client, the original delivery timeline may need to be adjusted.

Such delays do not automatically create a right to a refund.

7. Third-Party Costs

Some projects may involve third-party expenses such as domains, hosting, software subscriptions, licences, paid assets, platform fees, or other external services.

Where these costs have already been incurred on behalf of a client, they may not be refundable by Zanniversal.

Third-party services may also have their own refund and cancellation policies.

8. Consultations

Consultation fees, where applicable, will be communicated before a consultation is scheduled.

If a consultation needs to be cancelled or rescheduled, please notify us as early as possible.

Where a consultation has already taken place, the consultation fee is generally non-refundable.

9. How to Request a Refund

To request a refund or discuss a cancellation, contact Zanniversal using the official contact details provided on our website.

Please include:

• Your name

• Business or organisation name

• Project or service involved

• Reason for the request

• Relevant payment or project information

We will review the request and respond within a reasonable period.

10. Policy Updates

We may update this Refund & Cancellation Policy as our services and business practices develop.

Any changes will be published on this page with a revised effective date.

11. Contact

Zanniversal
Digital Solutions & Business Systems

Email: zanniversal@gmail.com
Phone / WhatsApp: 08141518680

Last Updated: September 2026