The current process is manual and the challenges are:
Patients have to wait a lot which is not a good experience
The Physician cannot effectively plan his visiting time/ days effectively to balance the patient load across working days.
It is difficult to track patient history and treatment.
If a physician gets an emergency either appointments need to be rescheduled or canceled.
______
A Physicians should be able to:
See patient schedule & payment record.
View a patient summary and details about health, vitals, existing disease, treatments, medicines prescribed, & current complaints.
He should be able to log the patient compliant and write a prescription.
______
Stakeholder Mapping & Analysis
This is a process of assessing a system and potential changes and how the interests of those stakeholders should be addressed in a project plan.
Design Brief
Design a platform where doctors can view patient lists for a
day in a segregated manner with multiple options. Also, view
medical records and write prescriptions. This platform allows
to re-schedule or cancel appointments if the doctor gets an emergency.
Questionaire Asked
Questionnaires, interviews, rating and attitude scales, and tests, are the major data-gathering research tools.
Story Board
On the basis of research and observation still, the doctors' clinic process is manual. It is very difficult for them to run their system smoothly.
Storyboards shape the user's journey and the character (persona). It helps designers to connect together personas, user stories, and various research findings to develop requirements for the product. The familiar combination of images and words makes even the most complex ideas clear.
On the behalf of Doctor Receptionist books the appointment with the patients
Patients enter in the clinic
Challenges
1). Segregate the patient lists from the records.
2). Review their slot & time for the next day's appointments.
3). If he finds any appointments clashing with each other due to any emergency, the appointments can be rescheduled.
4). With the help of the receptionist he can check the cash and online transaction for the day.
5). Keep a record of all the bills & purchased documents.
Doctor Persona
User Journey Map
A journey map is a visualization of the process that a person goes through in order to accomplish a goal. In its most basic form, journey mapping starts by compiling a series of user actions into a timeline. Next, the timeline is fleshed out with user thoughts and emotions in order to create a narrative.
Empathy Mapping
An empathy map is a collaborative visualization used to articulate what we know about a particular type of user. It externalizes knowledge about users in order to
Create a shared understanding of user needs.
Aid in decision making.
Affinity Mapping
The affinity diagram is a business tool used to organise ideas and data.
How Might we've Questions?
1: How might we've to make segregation and layout options accessible?
2: How might we've made proper management of all records, reports & documents?
3: How might we've to add, scan, and upload flow user-friendly?
4: How might we've to re-scheduled/cancel the flow smoothly?
Information Architecture
The information architecture of an app is, basically, the structure of your app’s content. The IA is mainly on the appointment booking, storing previous prescriptions, and, taking into account the patient’s previous medical history ensuring the users should perform a specific task with minimal steps.
Sketches & Wireframe
Feedback on Wireframe Navigation
1). Segregate the screen into the important screen and another screen.
2). Create two more options for the landing page & home page.
3). Design a video call flow where it has the option to add & record.
4). Provide a features to change the screen layout with more options.
5). Focus on re-schedule & Cancel appointments.
6). Add features of scanning of prescriptions if required.
7). Add refer another doctor flow.
Modified Wireframe Screen
UI Style Guide: Visual Design
Prototype GIF
Re-schedule/cancel appointment
Onboarding Screen - defining feature
Locking screen with minimal information
The landing page has three cards with three important category
The Landing page also has a filter which gives user full control to organize the information
The user has ti three clicks to re-schedule the meetings.
Users can also cancel the meetings.
Virtual Appointment
Virtual screen flow
Recording, video chat, and normal chat option added.
Attach document & prescriptions
A reminder pop-up will appear 15 minutes before, which asks to send to patients also.
The User has ti three clicks to re-schedule the meeting.
Two options leave the meeting/end the meeting.
Notification/Upload/ write prescriptions
Notification flow
Here are payments, reports, and other medical bills will display here
A doctor can write the notes or upload the prescription here.
If patients confirm the appointments, they receive the notification and add to the calendar.
Medical Record flow
Medical records divided into three records clinic reports, lab reports & surgery reports
Each report has three sub-tabs new patients, old patients & refer patients.
A doctor can share & download the report.
A doctor can refer the patients to other experts.
Prototype Screen
Learning
At every phase we should intact with problem and checked at each interval whether it is covering the same problem or not. It is not required all time one has to knock all the corners at same time.