Welcome to My Profile ↓

Victoriano Dereza Jr.

Executive & General Virtual Assistant

Results-driven professional with nearly 15 years of experience, seeking remote opportunities with a proven track record of delivering high-quality results and consistently exceeding client expectations.

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Professional Summary

With nearly 15 years of experience in the BPO industry, I bring a results-driven mindset and a comprehensive skill set ideal for remote support roles. I specialize in transforming complex processes into efficient workflows, utilizing tools such as Google Workspace and Microsoft Office. I have successfully led teams, managed customer support systems, and built process automations to streamline operations.

Proven expertise in optimizing workflows, developing performance tracking tools, and training staff to enhance service delivery. Known for consistently achieving high satisfaction scores and improving response times through strategic communication and process improvements. Seeking to leverage these skills in a remote virtual assistant role to boost efficiency and support organizational success.

I am highly adaptable to various platforms and tools, ensuring seamless integration into existing systems. My proactive communication style and attention to detail allow me to anticipate client needs and deliver timely solutions. I take pride in maintaining confidentiality and handling sensitive information with professionalism. My background in customer service equips me with a strong sense of empathy and problem-solving skills. I am eager to contribute to a dynamic team where I can add value and help drive operational excellence.

As a Virtual Assistant, I am committed to delivering reliable, accurate, and organized support for business growth.

Services Offered ↓

Administrative Assistance

Managing calendars and scheduling meetings and appointments.

Booking travel arrangements (flights, hotels, transportation).
Managing email inboxes (sorting, prioritizing, replying).
Preparing reports, presentations, and documents.
Data entry, maintaining databases, and organizing digital files and folders.
Creating and formatting spreadsheets.

Sales & Customer Service

Interact with new and existing customers via phone, email or chat.

Present and explain product or service features and benefits to drive sales.

Assist customers with placing, tracking, modifying, and canceling orders.

Provide timely and effective solutions to customer concerns and issues.

Recommend additional products or upgrades based on customer needs.

Log all interactions, transactions, and feedback in CRM or company systems.

Basic Graphic Design

Create graphics for social media posts, ads, banners, and promotional content.
Design marketing materials (flyers, brochures, presentations, email headers, etc.).
Develop visual content for websites and landing pages.
Produce branded templates (e.g., Canva, PowerPoint, Google Slides).

Design logos, icons, and branding elements.

Create training materials and modules.

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