π¬ Email Management
Efficient handling of high-volume inboxes with labeling, filtering, and template creation.
π Calendar & Task Management
Scheduling, reminders, and coordination using Google Calendar, Outlook, and Trello.
π Data Entry & Reporting
Accurate data encoding, reporting, and documentation using spreadsheets and CRMs.
π¨ Document & Presentation Design
Proficient in creating business documents, modules, and visual aids.
βοΈ Operational Tools Development
Β
Automation of workflows through Google Sheets scripts and Excel formulas.
π Customer Service Support
Over a decade of experience in client-facing roles with strong communication skills.
π§© Problem Solving & Escalation Handling
Effective resolution of customer concerns under high-pressure scenarios.
π§βπ« Team Leadership & Training
Experience supervising teams, coaching agents, and optimizing workflows.