Relevant Experience ↓
Relevant Experience ↓
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💼 Operations Supervisor
🏢 RMS Collect, iQor Philippines
🗂️ American Home Shield
🧭 Angeles City, Pampanga, Philippines
📅 January 2020 – April 2025
Supervised call center operations, focusing on customer escalations and workflow optimization.
Developed tools and dashboards that enhanced agent productivity and reporting accuracy.
Streamlined team email and client communication management systems.
💼 Sales Supervisor
🏢 8TC Enterprise, Ocampos Megastore
🗂️ Mobile & Gadget Department
🧭 Olongapo City, Zambales, Philippines
📅 March 2011 – June 2011
Supervised daily sales operations and led a team of associates to consistently meet or exceed sales targets.
Ensured exceptional customer service by handling and maintaining a positive shopping experience.
Managed inventory, visual merchandising and overall store presentation to optimize sales performance.
💼 Sales & Customer Service Specialist
🏢 RMS Collect, iQor Philippines
🗂️ 1-800-Flowers.com
🧭 Angeles City, Pampanga, Philippines
📅 January 2012 – January 2020
Provided outstanding phone and email support for orders, billing, and delivery concerns.
Created standardized email templates to improve response time and team communication.
Assisted in training and mentoring new hires, fostering teamwork and skill development.
💼 Sales Associate
🏢 8TC Enterprise, Ocampos Megastore
🗂️ Mobile & Gadget Department
🧭 Balanga City, Bataan, Philippines
📅 November 2007 – March 2011
Assisted customers with product selection, inquiries, and purchases to ensure a positive shopping experience.
Maintained merchandise displays and stock levels to meet visual standards and store requirements.
Processed sales transactions accurately and efficiently using point-of-sale systems.
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