New Staff Onboarding

Onboarding Checklist 

To be completed prior to first shift on your own

YMCA of Central MA 

Member Service Manual

Review during your first week

Learn about how we are So.Much.More 

Watch during your first week

Program Set-Up

Membership Functions

Viewing Unit History

Updating Member Information

Membership Termination

Membership Hold

Membership Upgrade

Membership Downgrade

Check-In

Changing Discount Group

Transaction Screen

Online Account Navigation

Program Functions

Program Registration

Program Move

Program Cancellation

Pull Program Roster

Refunds/Credits

Managing Waitlists

Insurance Reimbursement Letters