Welcome

Most Welcoming Place Expectations

https://vimeo.com/667916587  

1.) Warm Welcome and Fond Farewell

2.) Learn Names and Stories

3.) First Impressions and Attire

4.) Give Cause-Driven Tours

5.) Take Pride in Your Home

Informative Staff

All Member Service Staff should have access to information, information and communication are critical to service.  You can find our Drive of information here.

Our Y's Member Service Statement

Members are the heart of this organization. They are the reason we exist. Members are the most important visitors we have whether they visit by mail, phone or in person. They are not statistics and always deserve our courtesy and respect. No matter what we were hired to do, satisfying member’s needs and wants are everyone’s first and most important responsibility.

Internal Membership Shared Drive