Assisting Customers with Lost & Delayed Holiday Orders

Discover essential strategies and skills to help FedPak Customer Care Team members effectively handle lost and delayed holiday orders. Designed with the peak holiday season in mind, this course empowers you to confidently navigate high-stress situations while ensuring customer satisfaction.

Throughout the course, you’ll explore practical techniques to manage challenging interactions, build empathy, and resolve issues with efficiency and care. From mastering consultative communication to leveraging CRM data, you’ll gain actionable insights to deliver exceptional support during the busiest time of the year.

This learning experience has been thoughtfully crafted using Articulate Rise, Canva, and Fliki, blending instructional design expertise with cutting-edge eLearning tools.