XepherTech Privacy Policy
This Online Privacy Notice (“Notice”) applies to this website (“Website” or “Site”) owned and operated by XepherTech, and its affiliated companies (“Companies”). This Notice also applies to information collected and received through all services provided on-site, off-site, and through any other method of data collection. This Notice does not apply to any website or service that does not display this Notice. The Companies' collection and use of your information may be subject to laws and additional notices which may limit the Companies’ use of your information or provide you with rights that are not described in this Notice.
This Notice is intended to inform all users, including customers, brokers, third-party administrators, and website visitors, of our practices with regard to personal information. By using our website and services, you consent to the practices described in this policy.
Handling of Customer Devices and Data
When you bring your device to us for service, you are entrusting us with your personal data. We take this responsibility very seriously.
Access to Data: We will only access data on your device for the purpose of performing the requested repair or diagnosis. We do not browse, copy, or otherwise view your personal files (such as photos, documents, or financial information) unless it is explicitly necessary for the service and we have your direct consent.
Data Security: While your device is in our possession, we take measures to protect the data it contains. We use secure tools for all diagnostics and repairs, and we limit employee access to your device.
Data After Service: We do not retain any copies of your data unless you have specifically requested a data backup. Once the repair is complete and the device has been returned, we do not retain any information from the device on our systems, with the exception of your contact and repair history for our records.
Information We Collect
Information You Provide Us. We collect and retain any information provided by you or gathered from your interaction with our website and services. For instance, we collect information when you send us an email to one of our online email boxes, or by completing a form and either sending it to us directly, submitting it through the Site, by logging onto the Site, or through any in-person service appointment.
The information we collect may consist of the following:
First and last name
Physical address, including zip code
Mobile number
Email address
Details related to your service requests, such as device information or specific repair needs
Payment information necessary to process payments through our third-party merchant services
You may choose not to provide personal information to us by not sending us an email using our online email boxes, by not filling out a form, and/or by not logging onto our website.
Device and Web Browsing Information. We may collect information from your devices and about your web browsing when you visit our Site. We may collect information such as:
Your IP address
The type of browser, devices, and operating systems you use
Identifiers associated with the device(s) you use to access our Site
The pages you visit and the features you use, including dates and times
If you navigated from or navigate to another website, the address of that website
Information regarding your internet service provider
Data Analytics. The Companies use cookies, a small file placed on your computer, or similar technologies to analyze trends, administer the Site, track users’ movements around the Site, and to gather information about our user base as a whole. In addition, we may collect information about your activities on our Site through the use of cookies, clear GIFs or web beacons, local shared objects or Flash cookies, or through other identifiers or technologies, including similar technologies as they may evolve over time. We refer to these technologies collectively as “Tracking Technologies”. The information that we and our third-party service providers track with cookies may include, but is not limited to, the type of browser and Internet-connected devices being used to access the Site, your Internet protocol (“IP”) address, your home domain or Internet service provider, your referrer URL, how you were directed to the Site, which specific pages you access, how long you view each page, the time and date you access our Site and the total number of visitors. We, and/or our third-party service providers, may use the information collected from cookies for security purposes, to facilitate Site navigation, and to personalize your experience.
You can control the use of cookies at the individual browser level, but if you choose to disable cookies, it may limit your use of certain features or functions on our Site or service. As the means by which you can refuse cookies through your web browser controls vary, you should visit your browser’s help menu for more information.
Google® Analytics and Web Beacons. Our websites may use Google Analytics, a web analysis service provided by Google, to better understand your use of our Site and how we can improve them. Google Analytics collects information such as how often users visit a website, what pages you visit when you do so, and what other websites you used prior to coming to such website. Google Analytics collects only the IP address assigned to you on the date you visit a website, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with your personal information.
How We Use and Share Your Information
How We Use Your Information. The information described above is collected and used solely for legitimate business purposes. It may be used to:
Provide those services you have requested.
Help us assist you with technical issues encountered when using our website and to improve our website.
Respond to your message and help us provide you with the information you have requested.
Process transactions that you request and to authenticate you as a registered user.
Meet our legal and regulatory obligations, and industry standards and best practices, including conducting business screenings.
Administer optional loyalty programs and inform you of relevant offers or services, with your consent.
How We Share Your Information. We do not sell, rent, or lease your personal information to any third parties for their independent use. We will use and disclose the information you give us only as indicated in this notice or as required and permitted by law. This may include, for example, disclosures to third parties that perform business services on our behalf or in response to a request from a law enforcement agency or subpoena. We may share the information we gather, including as follows:
Service Providers: We may share information with third-party service providers and others who help us operate our business or provide services on our behalf. This includes trusted third-party services that provide secure data storage and processing, such as Payment Processors (PayPal Business, PayPal, Venmo), Contact Management (Popl and Google), Email Communication (Gmail), and Business Tools (Spiceworks).
Corporate Affiliates and Other Ventures: We may share information with our corporate affiliates for their everyday business purposes, to provide services or to perform marketing. We may also participate in joint ventures with others and we may share information as part of that joint venture.
Regulators: We may share information with regulators, including as necessary to comply with regulatory oversight of our businesses.
Promotional: We may share information with third parties who help us develop and promote products and services, including joint marketing, or to help us customize advertisements, offers, or other communications to you.
Business Transfer: We may share information we have collected from you in connection with the sale or merger of our business or the transfer of assets; you will be notified via email and/or a prominent notice on our website, of any change in ownership, uses of your personal information, and choices you may have regarding your personal information.
Protection of Ourselves and Others: We may use and share the information we gather to protect our own and others’ rights and property, including protection of our affiliates, customers, and members of the public. We may use and share the information we gather to comply with applicable law, legal process (such as in a response to a subpoena or court order), legal advice and for preventing fraud, theft, and injury to you, us, or others.
Your Rights and Consent
Email Communication. Please do not use email to communicate information to us that you consider confidential. Email is not a secure method of communication and is not encrypted. Accordingly, an email message potentially could be accessed and viewed by others without your knowledge and/or permission while in transit to us.
Process for Reviewing or Requesting Changes to Personal Information. If you think that any personal information we have collected about you is inaccurate, you may send a written request for review to us at the address provided below. We will investigate your request and make appropriate changes if warranted.
Changes to this Policy. We may update this Privacy Notice from time to time and suggest that you review it each time you access and use the Service. Please review changes carefully. If any changes are made to this Privacy Notice, we will revise the Effective Date that is indicated at the bottom.
Links to other Websites. This website may contain links to other websites that may have online information practices different from ours. We are not responsible for the privacy and security practices of those websites, and we encourage our visitors to learn about the privacy and security practices of those websites.
Children. We do not knowingly collect personal information from anyone under the age of 13. For more information about protecting your child’s privacy online, visit the Federal Trade Commission at https://www.ftc.gov/.
Your Consent. By engaging with our services, you consent to the collection and use of your personal information as described in this policy. If you do not agree with this policy, please refrain from using our website and services.
Privacy Contact Information We welcome your questions or comments regarding this Notice. Please send us an email at xephertechcrs@gmail.com.
Effective Date: September 8, 2025