Effective 10 October 2026
Help with Worm Garden, your local progress and App Store purchases.
Contact
Use our support form (https://docs.google.com/forms/d/e/1FAIpQLSc3BZ0eGksyf1n7vNEm1uOEcDAxF2bATJp-g0m3wVeITkudQg/viewform). Your reply email and message are sent privately to the developer. You do not need a Google account. Worm Garden is provided by Alex Vaitsiakhovich, Cyprus. For a game problem, tell us what happened and which puzzle you were playing. App version, iOS version and device model can help. We will never ask for your Apple Account password or complete payment card details.
Restore No Ads + Extras
Open Worm Garden → Settings → No Ads + Extras → Restore purchases. Use the Apple Account used for the original purchase and check your internet connection. A purchase pending Apple approval becomes available after approval. If restoration fails, contact support with the error message; do not buy the item again to troubleshoot.
No Ads + Extras
A one-time, non-consumable purchase removes advertising offers and provides unlimited Undo in Gardens, one free second chance per Daily attempt, and the gardener gift without a video under its normal availability rules. It does not automatically grant every advertised reward. There is no subscription. The purchase screen displays Apple’s current localized price before confirmation.
Gardener’s Bundle
This optional consumable adds 150 Dewdrops plus 3 Shovel, 3 Fertilizer and 3 Seed. Drops are not included. Find it in Supplies or Collection. It can be bought again; each purchase has its own confirmation. It does not remove ads or unlock No Ads + Extras.
Restore Purchases is for No Ads + Extras, not consumable balances. Used supplies cannot be restored. The bundle is delivered to the profile on the purchasing device; there is no cloud-save service. Do not delete the app to troubleshoot a missing delivery. Contact support with the transaction date and problem; never send your Apple Account password.
Saved progress and deletion
Progress is stored on the current device. Purchase restoration restores the paid entitlement, not puzzle progress. We do not operate a player-account or cloud-save service.
To delete local app data, use iOS Settings → General → iPhone Storage → Worm Garden → Delete App. Offloading the app retains its data. Manage any saved backups separately. Do not delete the app as a routine troubleshooting step if you want to preserve progress.
Refunds and purchase questions
Apple handles App Store payment and refund requests. See Apple’s refund instructions (https://support.apple.com/118223). Eligibility and any mandatory consumer rights depend on the applicable rules; this page does not remove those rights.
Privacy and license
Read our Privacy Policy (https://sites.google.com/view/wormgarden/privacy-policy) and license and purchase information (https://sites.google.com/view/wormgarden/license-purchases). For a privacy request, use the same support form and tell us what you want to access, correct or delete.