Weather & Emergency Closures-
Safety always comes first. In the event of severe weather, hazardous travel conditions, power outages, or personal emergencies, we will communicate as early as possible to reschedule if able.
Cold Weather Travel Policy (WMN) -
For safety and reliability, White Mountain Nanny, LLC may pause travel for in-home services when temperatures reach -10°F or colder (or when wind chills/road conditions make travel unsafe). Extreme cold increases the risk of vehicle failure, dangerous road conditions, and unsafe exposure during transitions. In these cases, WMN will communicate as early as possible and will gladly help reschedule.
Illness Policy (WMN) -
To help protect families, children, and overall service reliability, White Mountain Nanny, LLC (WMN) follows a simple illness policy. If a child (or anyone in the home) has a fever, vomiting/diarrhea, a suspected contagious illness, or symptoms that require close-contact medical-level care, services may be paused and rescheduled.
Likewise, if illness impacts WMN’s ability to provide care safely, clients will be notified as early as possible, and rescheduling will be offered. When symptoms are mild (such as a runny nose), WMN is happy to discuss precautions and determine what support feels appropriate for each household.