Frequently Asked Questions
What materials are used in your products?
Facebook Marketplace:
The items listed here are either secondhand or handmade by me. I source the materials for my handmade products almost entirely through thrift stores, which is challenging and fun. As I expand my work I look forward to taking my sustainability efforts even further by sourcing materials from other eco-friendly businesses and sharing my suppliers with all of you!
Etsy:
Since my shop is currently comprised of only digital products, the materials used are also digital in nature. Everything I make is done with just a laptop and an internet connection, but I love utilizing open-source software in the creation of my products. Wherever possible I strive to ensure that my products are eco-friendly (hence the digital medium) and will continue to prioritize that with new product development.
What payment methods do you accept?
For Facebook Marketplace purchases, I accept cash or Venmo (@WildFreeKellyGreen).
On Etsy I accept the following payment methods:
Visa/Mastercard/AMEX/Discover
Apple and Google Pay
iDEAL, Sofort, Klarna, and Diner's Club
Gift Card
PayPal
Learn more about payment methods on Etsy here.
On Gumroad I accept the following payment methods:
Most Debit cards (some banks may not allow online transactions)
Visa/Mastercard/AMEX/Discover
Apple and Google Pay
Maestro and Diner's Club
PayPal
Learn more about buying on Gumroad here.
Do you offer refunds on any of your products?
Since my shop is comprised of entirely digital products at this time, I am not offering refunds on any of the products you see listed in my Etsy or Gumroad stores. I encourage customers to fully read product descriptions before making a purchase, as I try to include as much detail as possible to allow for a fully informed decision.
For Facebook Marketplace purchases, I allow refunds on a case-by-case basis. I do my best to include enough information for buyers to know what they are getting. For my artwork, I would much rather someone return a piece and receive a refund so my creations can be with people who will love and appreciate them.
How can I contact you if I have any questions or concerns?
The best way to reach me is directly through my email at Wild_Free_Kelly_Green@proton.me. You can also message me through Etsy or any of the social media outlets I have listed on my Contact page.
What is your response time for inquiries?
I typically respond very quickly through Facebook Messenger (within hours) and within 24 hours for Etsy communications.
When I receive a message I respond as quickly as possible, but currently ask that customers allow up to 72 hours for a response from me. This is because I am a digital nomad and while I strive to remain within cell and internet service there are moments when I am out in the woods and out of reception for up to a couple of days at a time. I thank you in advance for your patience and look forward to getting back to you!