How Do I Fix QuickBooks Crashes When Opening Company File?
How Do I Fix QuickBooks Crashes When Opening Company File?
Is your QuickBooks crashing when opening a company file and closing the program suddenly? If so, you may wonder how to fix the issues behind this sudden crash. Don’t worry; read this blog and follow each troubleshooting solution mentioned below.
QuickBooks closes unexpectedly when opening the company file, emailing Invoices or Reports, or working in the Payroll or Report Center. This sudden crash of QuickBooks might occur with unrecoverable error codes or without any code. A damaged or corrupted company file or an outdated version of QuickBooks can be why QB crashes suddenly. To learn more about these reasons and troubleshoot them, read this comprehensive guide thoroughly.
Finding the issues behind a sudden QB crash and fixing them might be challenging for you. If you also think the same, we suggest you get help from the experts. Dial +1(302) 205-4658 to get free assistance from the team of QB experts.
Why QuickBooks Crashes When Opening a Company File?
Multiple reasons can be responsible for a sudden crash of QuickBooks when opening a company file. It is necessary to get familiar with the reasons behind this issue to fix it; read the pointers mentioned below.
You might be using an unsupportive or outdated version of QuickBooks.
The company file you want to open might be damaged or corrupted.
Some internal network connections prevent you from opening the data file and crashing the program.
Some crucial files from the QuickBooks installation directory might be damaged.
Troubleshooting Methods to Fix the Unexpected Crash in QuickBooks
Unexpected crashes of QuickBooks interrupt you from opening your data file and running other operations. This sudden program crash can also
Solution 1: Get the Latest Update of QB Desktop
An outdated or unsupportive version can prevent users from opening the program or using its features. To get the newest version of QuickBooks, go through the steps below.
Go to the QB menu bar and select the ‘Help’ menu.
In the dropdown menu, select ‘Update QuickBooks Desktop.’
Go to the ‘Options’ tab in the redirected window and select the ‘Mark All’ checkbox.
Click ‘Save’ and move to the ‘Update Now’ tab.
Select the ‘Reset Update’ checkbox and then click ‘Get Updates.’
Solution 2: Make Use of QB File Doctor Utility from the Tool Hub
QuickBooks File Doctor will fix the common network connection issues and recover the damaged company file. It will also perform a data repair and recover data loss in your company file.
Get the newest version (1.6.0.3) of Tool Hub from Intuit’s official site and save this file in an easily accessible location.
Double-tap on the file you have recently downloaded file (QuickBooksToolHub.exe) to open it.
Adhere to the instructions displayed on your screen and accept the product’s license agreement.
When done, double-tap on the tool hub’s icon to open it.
Go to its menu bar and select ‘Company File Issues.’
In the pop-up menu options, select ‘Quick Fix My File.’
After successfully running this tool, click ‘OK’ and launch your QuickBooks. ]
Solution 3: Rename the QBWUSER.INI File from the Installation Directory
Renaming the QBWUSER.ini file will help you fix the installation directory issues and open the company file successfully.
Go to the location where QB installation files are saved and look for a file with the .INI extension.
Right-click on this file and click ‘Rename.’
Add .OLD at the end of this file name and click ‘Enter.’
When done, try again to open the company file and ensure QB is not crashing.
If You're Still Having Trouble…
If you've tried all these steps and QuickBooks is still crashing when you try to open your company file, the best thing to do is to contact QuickBooks Desktop support directly. They have specialized tools and expertise to diagnose and resolve more complex issues. You can usually find their contact information on the official Intuit QuickBooks website.
To help them (and yourself), be ready to provide the following information:-
Your QuickBooks Desktop version and year (e.g., QuickBooks Desktop Pro 2023).
Your operating system (e.g., Windows 10, Windows 11).
Any specific error messages you are seeing (if any appear before the crash).
When the issue started occurring.
Any recent changes you made to your computer or QuickBooks.
Don't lose heart! We'll try to get this sorted out for you. Start with the simpler steps and work your way through the more involved ones. Let me know if you encounter any specific problems or error messages along the way, and I'll do my best to guide you further.