Maintenance

Westford Customer Service Center:

If you are placing a work order that requires our superintendent to access your unit, please state a date and time you will provide access to the unit as part of the work order. We will confirm the appointment with you ahead of time.

To place a maintenance request, log into your account:
https://westfordmgt.appfolio.com/connect/users/sign_in

To contact Westford by email or phone:

westwood (at) westfordmgt.com 

860.528.2885:

Option 0 – Census, Item Requests, Parking Permits 

Option 1 – Maintenance  

Option 3 – Resales and Condo Questionnaires 

After Hours Emergencies 

If you have an actual maintenance emergency (such as no water, roof leaking, etc.), call our office and  follow the instructions that will connect you to our afterhours answering service. You will be asked for a  detailed description of your emergency, and your call will be returned promptly.  

Please be sure that your call relates to an actual emergency that is the Association’s responsibility to act  upon.  

Emergencies not caused by the failure of the Association’s property must be handled by the unit owner  and are not likely the Association’s responsibility. Please do not use the After-Hours Emergency system  with non-emergency, unit owner specific items such as broken air-conditioners, broken dishwashers,  cable television outages, etc.  

We understand that unit owners may feel such matters are emergencies, but the Association is reluctant to  authorize expenditures for non-Association responsibilities. Feel free to report non-emergency items such  as parking disputes, routine work orders, etc. to Westford during regular business hours, or leave a  voicemail after hours. Also, immediately call “911” should a fire, police or medical emergency arise.