Privacy Policy

WeLink Ltd
Effective Date: 7.1.2026

1. Introduction

WeLink Ltd (“WeLink”, “we”, “our”, or “us”) is committed to protecting your privacy and handling personal information in a transparent and secure manner.

This Privacy Policy explains how we collect, use, store, disclose, and protect personal information when you use the WeLink platform.

WeLink operates in New Zealand and complies with the Privacy Act 2020 (NZ).

2. Who This Policy Applies To

This policy applies to:

• Independent contractors (“Workers”) using the platform
  
  

• Businesses engaging Workers through the platform
  
  

• Any individual who accesses or uses the WeLink app or website
  
  

Workers registered on WeLink are independent contractors and are not employees of WeLink Ltd.

3. Information We Collect

We only collect personal information necessary to operate the platform and meet legal obligations.

3.1 Information Collected from Workers

• Full legal name
  
  

• Email address
  
  

• Phone number
  
  

• Trade qualifications and certifications
  
  

• Identification documents (sighted and verified during onboarding)
  
  

• Reference check information
  
  

• Police vetting information where applicable
  
  

WeLink does not store bank account or credit card details. All payment processing is securely managed through Stripe.

3.2 Information Collected from Businesses

• Full name of authorised representative
  
  

• Business name
  
  

• Email address
  
  

• Phone number
  
  

• Verification and screening information
  
  

Businesses may undergo screening as part of onboarding and compliance processes.

3.3 Location Data

The app may access GPS location data to:

• Match Workers with nearby jobs
  
  

• Assist Workers in locating job sites
  
  

Location data is used solely for operational functionality and is not publicly displayed.

3.4 In-App Communications

Once a Worker and Business are matched:

• In-app messaging may be enabled
  
  

• Phone numbers are not publicly visible
  
  

• Contact details are accessible only to authorised WeLink administrators where necessary
  
  

4. How We Use Personal Information

We use personal information to:

• Facilitate job matching between Workers and Businesses
  
  

• Verify identity and qualifications
  
  

• Conduct reference and police checks where applicable
  
  

• Process payments
  
  

• Provide customer support
  
  

• Manage disputes and refunds
  
  

• Ensure legal and regulatory compliance
  
  

• Prevent fraud and misuse of the platform
  
  

We do not sell personal information to third parties.

5. Payment Processing

All payments are processed securely through Stripe.

WeLink:

• Does not store credit card details
  
  

• Does not store bank account details
  
  

• Does not directly process card transactions
  
  

Refunds are reviewed and handled manually by authorised staff to ensure fairness and compliance.

6. Data Storage and Security

The WeLink platform is built using Flutter and hosted on infrastructure provided by Firebase.

We take reasonable steps to protect personal information, including:

• Encrypted authentication systems
  
  

• Restricted admin access
  
  

• Role-based access controls
  
  

• Secure cloud infrastructure
  
  

• Internal administrative oversight
  
  

Access to personal information is limited to authorised personnel only.

7. Data Retention

We retain personal information only for as long as necessary to:

• Operate the platform
  
  

• Fulfil contractual obligations
  
  

• Comply with New Zealand legal and tax requirements
  
  

If a user requests account deletion, we will remove personal information unless we are legally required to retain certain records for compliance or dispute resolution purposes.

8. Disclosure of Information

We may disclose personal information:

• To payment providers (e.g., Stripe) for transaction processing
  
  

• To regulatory authorities where required by law
  
  

• To law enforcement agencies where legally obligated
  
  

• To professional advisers where necessary for legal compliance
  
  

We do not disclose personal information for marketing resale or unrelated third-party use.

9. Your Rights Under the Privacy Act 2020

Under New Zealand law, you have the right to:

• Request access to your personal information
  
  

• Request correction of inaccurate information
  
  

• Request deletion of personal data (subject to legal retention obligations)
  
  

Requests may be submitted to:
admin@welink.co.nz

We will respond within the timeframes required under the Privacy Act 2020.

10. Data Breach Notification

If a notifiable privacy breach occurs, WeLink will:

• Investigate the matter promptly
  
  

• Take steps to contain and mitigate harm
  
  

• Notify affected individuals where required
  
  

• Notify the Office of the Privacy Commissioner where legally required
  
  

11. International Expansion

If WeLink expands beyond New Zealand, we may update this policy to reflect additional legal obligations in other jurisdictions.

12. Updates to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available within the app and on our website.

Continued use of the platform constitutes acceptance of the updated policy.