The Problem

Laurel listens to the first scenario and finds the discussion fascinating. She begins thinking about how she would have handled that scenario. Suddenly, she realizes she's missed the first few minutes of the second scenario. She pulls out her phone and finds the audio recording and tries to slide back a minute or so. She's gone too far back. She tries to fast forward and again finds that she has gone too far. Being careful, she presses the rewind button for just a second and presses play quickly. Too far back again, but not as far as the first time, so she listens again to the consultant wrap up the first scenario. The consultant begins discussing the second scenario. This one is bizarre! The consultant mentions using a tool, but she didn't quite catch the name of it. She considers trying to rewind but doesn't bother. She's in the middle of making a snack and her hands are wet. Right as the final scenario is about to be discussed, she feels like she needs a break. Although the discussions are interesting, she feels her mind wondering. She quickly dries her hands and clicks pause. She eats while watching television. Finally, she decides to listen to that final scenario because she knows there is a discussion prompt that follows. She logs back into the course and tries to find the point where she last left off. She fast forwards, rewinds, and fast forwards again. She finds it and listens to the rest of the lecture.

Laurel then moves on to the online forum to participate in a group discussion. The prompt asks her consider other options for the first scenario, discuss why those in the second scenario responded to the actions of the company the way they did, and if she agreed with the approach in the final scenario. She begins to write, but can't remember the details of the scenarios and decides to listen to it again. As she listens she jots down notes with key things she wants to mention in her post. She struggles with trying to write and listen at the same time, so she has her phone out on the table to she can click pause frequently. Finally, she responds to the prompts. She wants to go for a run, but her instructor requires a response to at least two others, so she reads a few others. She types in her responses and calls it an evening.