What is your culinary dream? Do you see yourself as the proud owner of a café, , a fine dining restaurant? Every eatery needs a strong concept that defines its very ethos. It’s the first step to set yourself up for success, and we’ll do it with you from scratch. We’ll identify strengths and unique offerings (both yours and the restaurant’s), and build a compelling story around it. Then we’ll get cracking on the sensory elements of it all.

A crucial second step. Before jumping into setting up operations, we will do a thorough vetting of the project for validation. Once we’ve settled on a concept, the next task is to figure out a business plan, crunch numbers, understand neighbourhoods and source markets, scout for the perfect location, and set smart goals for the upcoming months. 

Even before a customer tries your food, they judge you by your visual language – your brand, logo, colours, words. We work to understand the behaviour patterns and emotions of the target customer, and aim for clarity in communication. We design your interiors, connect you to the right suppliers, and bring a feeling to your space; breathe life into it. We build an image, give your brand a personality, and reflect that in every collateral – offline and online. 

We work with expert chefs from across the culinary domain, to help dish out creative and innovative menus that offer exactly what will appeal to your target customer. To keep a guest coming back for more, a restaurant needs solid recipes, a good range of options, and kickass presentation. We’re strong believers in “you eat with your eyes first” and so, visual is of immense importance to us. We’ll also help set up your entire kitchen operations with the primary aim of efficiency 

Operational procedures and standardisation are a vital part of the restaurant machine. To keep it running smoothly, standards have to be established and followed through every step. We build SOPs for everything from greeting guests to raw material procurement. Our experience with multinational brands means that we bring the best global practices to the table – across cooking, recipes, presentations, hygiene and safety, complaints management, order taking, payments, streamlining and efficiency. 

Your teams are the face of your restaurant, and they all need to be on the same page to be the best representation of your brand. We help you build training structures that bring out the best in everyone and motivate them to keep doing better, thereby resulting in delighted and loyal customers. We bring back of-house teams up to speed on the most efficient operational procedures. Front-of house teams are trained in world-class customer services standards. 

One of the best ways to understand brand perception is to take a step back and look at it through unbiased, fresh eyes. Our wide network of mystery shoppers will do just that – assessing your restaurant from all customer-facing angles. Food, service, ambience, value for money, hygiene. We help put results together, study various parameters, and provide solutions to any specific problems that are identified. 

Restaurant owners pour their hearts, souls, and bank accounts into their projects. We understand how much effort and resources go into it, and step in to help identify any glitches that may be holding you back. We carry out a complete operational audit and immerse ourselves into your restaurant to learn it inside-out. We then help define SOPs for profitability, focus on bottomlines, suggest marketing and promotional activities, train staff for better service and profit-increasing exercises. While mystery audits help study the customer-facing side of things, we delve right into your back-end to streamline it.