The administration and faculty at Utah Virtual Academy is invested in achieving and fostering student/family school satisfaction. The procedures below have been put in place to ensure that student/family grievances are handled fairly by the appropriate people and in a timely manner. UTVA prohibits discrimination against students/families on the basis of disability, race, creed, color, gender, national origin, or religion.
The student and parent(s), custodian(s) or legal guardian(s), address in writing any concern or grievance to the program director. The program director responds within ten (10) working days.
If the concern or grievance is not resolved by the program director, the parent(s), custodian(s) or legal guardian(s) may, within ten (10) working days of the program director’s response, request in writing a meeting (via phone or in person) with the program director to discuss the concern or grievance. He/she investigates and responds within ten (10) working days.
If the family’s concern is not resolved at the meeting with the program director, the family may file a complaint with the UTVA governing body. The UTVA governing body may address the complaint directly, or the family may file a complaint with the State Board for Charter Schools. UTVA has 30 days to respond in writing to a formal complaint filed with the State Board for Charter Schools.
The following grievance procedure has been developed to ensure that grievances are addressed fairly by the appropriate persons, in a timely manner. Utah Virtual Academy prohibits discrimination against its students/family on the basis of disability, race, creed, color, gender, national origin, religion or ancestry. The timeframe for all appeals by employees and students/parents in the process is ten days unless determined by state or federal law.
UTVA teachers are expected to remain professional during periods of grievances with families. Parental request for reassignment will be reviewed by administration on a case-by-case basis. See Student Handbook for an outline of the escalation of concerns before being presented to UTVA Board.
In the event that resolution by UTVA Administration is not considered satisfactory, by the student and parent(s) or legal guardian(s), they may, within ten days of the presented resolution, request a review with the UTVA Board. The Board shall investigate and respond to the student and parent(s) or legal guardian(s) within ten days after the review. The decision of the Board will be accomplished by the vote of a simple majority and the decision is final.
If the grievance falls within the last 10 days of school, the entire process will be resolved by June 30th.