Terms and Conditions for Unique Crepes And Deli App

Effective Date: September 01, 2025

Welcome to the Unique Crepes And Deli app, the official mobile application for ordering from our Brooklyn location at 711 Manhattan Ave, Brooklyn, NY 11222. By downloading, accessing, or using this app, you agree to be bound by these Terms and Conditions. If you do not agree to these terms, please refrain from using the app and uninstall it from your device.

1. Acceptance of Terms

These Terms and Conditions constitute a legally binding agreement between you ("User," "You," or "Your") and Unique Crepes And Deli ("we," "us," "our," or "Company"). By using our app, you acknowledge that you have read, understood, and agree to be bound by these terms and our Privacy Policy, which is incorporated herein by reference.

2. User Accounts and Registration

Account Creation Requirements

To access our full services and place orders, you must create an account providing:

• A unique username for identification within our system

• Your full legal name for order processing and customer service

• A valid phone number for verification and order notifications

• A current email address for confirmations and important communications

• Accurate delivery address information if using delivery services

Account Verification Process

• An OTP (One-Time Passcode) will be sent to your registered phone number during initial registration

• Verification ensures account security and confirms legitimate user access

• You may be required to reverify your account periodically for security purposes

• Failed verification attempts may result in temporary account suspension

Account Responsibilities

• You are solely responsible for maintaining the confidentiality of your account credentials

• You must immediately notify us of any suspected unauthorized use or security breach

• You agree to provide accurate, current, and complete information during registration

• You are responsible for all activities that occur under your account

• Unique Crepes And Deli will not be liable for any losses arising from unauthorized account use

Account Security

• Use strong, unique passwords and enable two-factor authentication when available

• Do not share your account credentials with any third parties

• Log out of your account when using shared or public devices

• Regularly review your account activity for unauthorized transactions

3. Permissible Use of the App

Authorized Personal Use

The Unique Crepes And Deli app is designed exclusively for:

• Personal, non-commercial food ordering and account management

• Browsing our menu and viewing restaurant information

• Managing loyalty rewards and order history

• Contacting customer support for service-related inquiries

Prohibited Activities

You expressly agree not to:

• Use the app for any illegal purpose or in violation of any applicable laws or regulations

• Misrepresent your identity, age, or provide false, misleading, or fraudulent information

• Attempt to gain unauthorized access to our systems, servers, or other users' accounts

• Use automated tools, bots, scripts, or other mechanical devices to access or interact with the app

• Post, transmit, or share content that is offensive, defamatory, harassing, fraudulent, or violates others' rights

• Interfere with or disrupt the app's functionality or servers

• Reverse engineer, decompile, or attempt to extract source code from the app

• Use the app to compete with our business or gather competitive intelligence

• Engage in any activity that could damage our reputation or business relationships

Compliance with Laws

• You are responsible for ensuring compliance with all applicable local, state, federal, and international laws

• This includes regulations related to food ordering, payment processing, data protection, and mobile application usage

• You acknowledge that certain features may not be available in all jurisdictions

4. Ordering Process and Food Services

Menu and Ordering

• Our menu displays current offerings, prices, and availability for our Brooklyn location

• Items may be subject to availability and seasonal changes

• Special dietary information is provided for reference but may not be comprehensive

• You are responsible for communicating any food allergies or dietary restrictions

Order Confirmation and Processing

• Orders become binding upon confirmation and payment authorization

• You will receive confirmation via email and/or app notification

• Order modifications may be possible before preparation begins, subject to restaurant capacity

• We reserve the right to refuse or cancel orders at our discretion

Pickup and Delivery Services

• Pickup Orders: Available during restaurant operating hours with estimated ready times

• Delivery Service: Available within our designated delivery area with applicable fees

• Order Accuracy: Please check orders upon receipt and report discrepancies immediately

• Special Instructions: We will make reasonable efforts to accommodate special requests

Food Safety and Quality

• We maintain high standards for food preparation and safety

• Perishable items should be consumed promptly after receipt

• Report any food quality concerns immediately for proper resolution

5. Payment Terms and Processing

Accepted Payment Methods

Payments are securely processed through Stripe, our trusted payment partner:

• Credit/Debit Cards: Major cards accepted with secure tokenization

• Digital Wallets: Apple Pay, Google Pay, and other supported digital payment methods

• Reward Points: Accumulated points may be applied toward order totals when available

Payment Security and Storage

• All payment information is encrypted and stored by Stripe according to PCI DSS standards

• We do not store or access your complete payment card information directly

• You may securely save payment methods for convenient future use

• Saved payment methods can be managed and deleted through your account settings

Pricing and Charges

• All prices are displayed in US Dollars and include applicable taxes where required

• Delivery fees, service charges, and tips are clearly indicated before order confirmation

• Prices may vary based on location, time, or promotional offerings

• We reserve the right to modify prices at any time, though confirmed orders honor the price at time of purchase

• We strive for pricing accuracy but reserve the right to correct any errors

Order Confirmation and Receipts

• Digital receipts are provided via email and stored in your account history

• Please review receipts promptly and report any discrepancies within 24 hours

• Receipts serve as proof of purchase for refund or customer service requests

6. Loyalty Rewards Program

Earning Reward Points

• Points are automatically earned on qualifying purchases as indicated in the app

• Point values may vary based on menu items, promotions, or special offers

• Bonus point opportunities may be offered periodically

• Points are typically credited to your account within 24 hours of order completion

Redeeming Reward Points

• Points can be applied toward future order totals subject to minimum redemption requirements

• Redemption options and restrictions are clearly displayed during checkout

• Points cannot be transferred between accounts or exchanged for cash

• Partial point redemption may be available depending on order total

Point Management and Policies

• We reserve the right to adjust point balances for suspected fraud, misuse, or system errors

• Reward points may expire after periods of account inactivity as specified in program terms

• Program terms may be modified with advance notice to participants

• Account termination results in forfeiture of all unredeemed points

7. Cancellations, Refunds, and Order Issues

Order Cancellation Policy

• Cancellations may be possible before order preparation begins

• Once food preparation has started, orders cannot be canceled

• Refunds for successfully canceled orders are processed within 3-5 business days

• Cancellation requests must be made through the app or by contacting customer service immediately

Refund Eligibility

Refunds may be issued in the following circumstances:

• Restaurant error in order preparation or fulfillment

• System errors resulting in duplicate charges

• Food quality issues reported within a reasonable timeframe

• Delivery failures due to restaurant error

• Other exceptional circumstances at management discretion

Refund Processing

• Eligible refunds are processed to the original payment method

• Processing time varies by payment method (typically 3-7 business days)

• Reward points used in orders may be restored to accounts for eligible refunds

• Refund requests require order verification and may need supporting documentation

Order Issue Resolution

• Report order issues immediately through app support or customer service

• Provide specific details about the problem and any supporting evidence

• We will work to resolve issues promptly and fairly

• Resolution may include refunds, credits, or replacement orders as appropriate

8. Intellectual Property Rights

Proprietary Content Ownership

All content within the app is the exclusive property of Unique Crepes And Deli, including:

• Menu descriptions, images, and pricing information

• Restaurant logos, trademarks, and brand elements

• Software code, algorithms, and technical implementations

• Photography, graphics, and visual design elements

• Written content, recipes, and culinary information

User-Generated Content

When you submit reviews, feedback, photos, or other content:

• You grant us a non-exclusive, royalty-free, perpetual, worldwide license to use, modify, display, and distribute such content

• You represent that you own or have permission to submit the content

• You waive any moral rights or attribution requirements

• We may remove user content at our discretion without notice

Usage Restrictions

Users may not:

• Copy, reproduce, or distribute app content for commercial purposes

• Create derivative works based on our proprietary content

• Use our trademarks, logos, or brand elements without written permission

• Reverse engineer or attempt to extract proprietary information

• Use automated tools to scrape or harvest content from the app

Trademark and Copyright Protection

• "Unique Crepes And Deli" and related marks are our registered trademarks

• Unauthorized use of our intellectual property may result in legal action

• We respect others' intellectual property rights and expect the same from users

• Report suspected intellectual property violations through our contact channels

9. Privacy and Data Protection

Our comprehensive Privacy Policy governs data collection, use, storage, and protection practices. By using the app, you acknowledge and consent to our privacy practices as described in our Privacy Policy. Key highlights include:

• Collection of necessary information for service provision

• Secure storage and transmission of personal data

• Limited sharing with trusted service providers

• User control over personal information and communication preferences

• Compliance with applicable privacy laws and regulations

10. Limitation of Liability and Disclaimers

Service Availability Disclaimer

While we strive to maintain reliable service:

• The app is provided on an "as-is" and "as available" basis

• We do not guarantee uninterrupted, error-free, or completely secure functionality

• Periodic downtime may occur for maintenance, updates, or technical issues

• Service availability may be affected by factors beyond our control

Limitation of Liability

To the maximum extent permitted by applicable law, Unique Crepes And Deli shall not be liable for:

• Indirect, incidental, special, consequential, or punitive damages

• Loss of profits, data, revenue, or business opportunities

• Damages arising from third-party services or payment processing issues

• Technical malfunctions, security breaches, or unauthorized access

• Force majeure events or circumstances beyond our reasonable control

Maximum Liability Cap

Our total liability for any claims related to app usage shall not exceed the total amount you paid to us in the twelve (12) months preceding the claim.

Third-Party Service Disclaimer

• We are not responsible for the performance, availability, or practices of third-party services

• Third-party terms and conditions apply to their respective services

• Integration with third-party services does not constitute endorsement

• Users assume risk when using external services through our app

Food Allergy and Dietary Disclaimer

• Menu information is provided for reference and may not be completely comprehensive

• Users with food allergies or dietary restrictions should verify ingredients directly with restaurant staff

• We cannot guarantee complete absence of allergens due to kitchen cross-contamination risks

• Users assume responsibility for their dietary choices and restrictions

11. Account Termination

Voluntary Account Termination

• Users may delete their accounts at any time through app settings or customer support

• Account deletion removes personal information according to our data retention policies

• A 30-day recovery period allows account restoration if desired

• After 30 days, all account data is permanently and irreversibly deleted

Involuntary Account Termination

We reserve the right to suspend or terminate accounts for:

• Violation of these Terms and Conditions

• Suspected fraudulent activity or payment disputes

• Abusive behavior toward staff or other customers

• Misuse of the loyalty program or promotional offers

• Any activity that harms our business, reputation, or other users

Effects of Account Termination

Upon account termination:

• Access to the app and account features is immediately revoked

• All unredeemed reward points are forfeited without compensation

• Order history and saved information become inaccessible

• Outstanding orders may be fulfilled or canceled at our discretion

Post-Termination Obligations

Terminated users must:

• Cease all use of the app and services immediately

• Not attempt to create new accounts to circumvent termination

• Respect ongoing intellectual property and confidentiality obligations

12. Third-Party Services and Integrations

Payment Processing Services

• Stripe processes all payment transactions according to their terms of service

• Users are subject to Stripe's terms and conditions for payment processing

• Payment disputes should be addressed through appropriate channels

• We are not responsible for payment processing delays or failures

Other Third-Party Integrations

The app may integrate with:

• Mapping and location services for delivery functionality

• Analytics platforms for service improvement

• Communication tools for customer support

• Social media platforms for sharing and reviews

Third-Party Disclaimers

• We do not control or endorse third-party services

• Third-party availability and functionality may change without notice

• Users assume risks associated with third-party service usage

• Privacy practices of third parties are governed by their respective policies

13. Modifications to Terms and Conditions

Amendment Process

• We may modify these Terms and Conditions at any time to reflect legal, operational, or business changes

• Material changes will be communicated through the app, email notifications, or prominent notices

• The effective date of any modifications will be clearly indicated

• Continued use of the app after changes constitutes acceptance of modified terms

User Notification

• Significant changes will be highlighted for user review

• Users may be required to acknowledge acceptance of major modifications

• Email notifications will be sent to registered email addresses

• In-app notifications will alert users to important updates

User Options Following Changes

If you disagree with modified terms:

• Discontinue use of the app and services immediately

• Delete your account through available channels

• Contact customer support with concerns or questions

• Seek legal counsel if necessary

14. Governing Law and Dispute Resolution

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of New York, United States, without regard to conflict of law principles. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts located in Kings County, New York.

Informal Dispute Resolution

Before pursuing formal legal action:

• Contact our customer support team to discuss the issue

• We will make good faith efforts to resolve disputes amicably

• Many concerns can be addressed through direct communication

• Document all communications for potential future reference

Formal Dispute Resolution

If informal resolution fails:

• Disputes shall be resolved through binding arbitration under the rules of the American Arbitration Association

• Arbitration proceedings will be conducted in Kings County, New York

• Each party bears their own costs unless otherwise determined by the arbitrator

• Class action lawsuits are waived in favor of individual arbitration

Exceptions to Arbitration

The following matters are exempt from mandatory arbitration:

• Small claims court actions within jurisdictional limits

• Intellectual property disputes

• Injunctive relief for violation of intellectual property rights

• Any disputes related to the validity or enforceability of arbitration provisions

15. Miscellaneous Provisions

Entire Agreement

These Terms and Conditions, together with our Privacy Policy, constitute the complete agreement between users and Unique Crepes And Deli regarding app usage and supersede all prior agreements or understandings.

Severability

If any provision of these terms is deemed invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect, and the invalid provision shall be modified to the minimum extent necessary to make it enforceable.

Force Majeure

We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, government actions, labor disputes, or technical failures.

Assignment

We may assign our rights and obligations under these terms without notice. Users may not assign their rights or obligations without our prior written consent.

Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision. All waivers must be in writing to be effective.

Language and Translation

These terms are written in English. Any translations are provided for convenience only, and the English version shall prevail in case of conflicts.

16. Contact Information

For questions, concerns, comments, or support regarding these Terms and Conditions or our services, please contact us:

Unique Crepes And Deli
Address: 711 Manhattan Ave, Brooklyn, NY 11222-7846
Phone: (347) 288-1111
Email: uniquecrepesdeli@gmail.com
Website: https://uniquecrepesanddeli.com

Customer Service Hours:
Monday - Sunday: 6:00 AM - 12:00 AM EST

For legal matters, mark correspondence as "Legal Notice" to ensure proper routing and attention.

Acknowledgment: By using the Unique Crepes And Deli app, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions. Thank you for choosing Unique Crepes And Deli for your culinary needs.

Last Updated: Sept 01, 2025