Support Center - Unique Crepes And Deli

Welcome to our comprehensive support center. We're here to help you have the best possible experience with our app and services. Find answers to common questions, learn how to use our features, and get assistance when you need it.

Quick Help

Need Immediate Assistance?

• Phone: (347) 288-1111

• Email: uniquecrepesdeli@gmail.com

• Location: 711 Manhattan Ave, Brooklyn, NY 11222-7846

Support Hours:

• Monday - Sunday: 6:00 AM - 12:00 PM EST

Frequently Asked Questions

Account & Registration

How do I create an account?

1. Download the Unique Crepes And Deli app from the App Store or Google Play

2. Tap "Sign Up" on the welcome screen

3. Enter your phone number, email, full name, and create a username

4. Verify your phone number with the OTP code sent via text

5. Complete your profile and you're ready to order!

I didn't receive my verification code. What should I do?

• Check that you entered the correct phone number

• Wait up to 5 minutes for the message to arrive

• Check your spam/junk text messages

• Ensure your phone has good signal reception

• Try requesting a new code by tapping "Resend Code"

• Contact support if you continue having issues

How do I reset my password?

1. On the login screen, tap "Forgot Password"

2. Enter your registered email address

3. Check your email for password reset instructions

4. Follow the link in the email to create a new password

5. Use your new password to log in

Can I change my phone number or email? Yes, you can update your contact information:

1. Go to "Account Settings" in the app menu

2. Tap "Edit Profile"

3. Update your phone number or email address

4. Verify the new phone number with an OTP if changed

5. Save your changes

Ordering & Menu

How do I place an order?

1. Browse our menu by category (Sweet Crepes, Savory Crepes, Deli Items, Beverages)

2. Tap on items to view details and customization options

3. Select your preferences and add items to your cart

4. Review your cart and apply any reward points or promotions

5. Choose pickup or delivery

6. Select your payment method and confirm your order

Can I customize my order? Absolutely! We offer extensive customization options:

• Crepes: Choose your fillings, toppings, and dietary modifications

• Deli Items: Select bread types, add-ons, and preparation preferences

• Beverages: Customize sweetness levels, sizes, and add-ons

• Special Instructions: Add notes for any specific requests

What if an item is out of stock?

• Out-of-stock items are marked in the app and cannot be ordered

• We update availability in real-time throughout the day

• Consider trying a similar item or calling the restaurant for alternatives

• Popular items may sell out during peak hours

Can I modify or cancel my order after placing it?

• Before Preparation: Orders can often be modified or canceled within the first few minutes

• During Preparation: Modifications may not be possible once cooking begins

• Contact Us Immediately: Call (347) 288-1111 for urgent changes

• Cancellation Policy: Full refunds available for orders canceled before preparation

Payment & Billing

What payment methods do you accept? We accept all major payment methods through our secure Stripe integration:

• Credit Cards (Visa, Mastercard, American Express, Discover)

• Debit Cards with major network logos

• Digital Wallets (Apple Pay, Google Pay, Samsung Pay)

• Reward Points (can be combined with other payment methods)

Is my payment information secure? Yes, your payment security is our top priority:

• All transactions processed through Stripe (PCI DSS Level 1 compliant)

• Payment information is encrypted and never stored on our servers

• We never see your complete card details

• Tokenization technology protects your saved payment methods

Why was my payment declined? Common reasons for payment declines:

• Insufficient funds or credit limit reached

• Incorrect card information entered

• Card expired or inactive

• Bank flagged the transaction as suspicious

• Billing address doesn't match card information

• Try a different payment method or contact your bank

How do I get a receipt?

• Digital receipts are automatically sent to your registered email

• View all receipts in the "Order History" section of your account

• Receipts include itemized details, taxes, fees, and payment information

• Request duplicate receipts by contacting customer support

Loyalty & Rewards

How does the rewards program work?

• Earn points automatically on qualifying purchases

• Points appear in your account within 24 hours of order completion

• Redeem points during checkout for discounts on future orders

• View your point balance and history in the "Rewards" section

How many points do I earn per dollar spent? Point earning varies by item type:

• Most menu items: 1 point per dollar spent

• Specialty items: Up to 2 points per dollar

• Promotional periods: Bonus points on featured items

• Check individual items for specific point values

Do my reward points expire?

• Points remain active for 12 months from the date earned

• Account activity extends point expiration dates

• You'll receive notifications before points are set to expire

• Expired points cannot be restored

Can I combine reward points with other promotions?

• Reward points can often be combined with app-exclusive offers

• Some promotions may restrict point usage

• Discount limitations are clearly shown during checkout

• Contact support for specific promotion questions

Pickup & Delivery

What are your pickup hours? Pickup is available during restaurant operating hours:

• Monday - Sunday: 6:00 AM - 12:00 AM

• Holiday hours may vary and will be posted in the app

How long until my order is ready for pickup? Typical preparation times:

• Simple orders: 10-15 minutes

• Complex/large orders: 15-25 minutes

• Peak hours: May take longer

• You'll receive a notification when your order is ready

Do you offer delivery? Yes, we offer delivery service:

• Delivery Area: Within 3 miles of our Brooklyn location

• Delivery Fee: Varies by distance (shown before checkout)

• Minimum Order: $15 for delivery orders

• Delivery Time: 30-45 minutes average

How do I track my delivery?

• Receive real-time updates via app notifications

• Track your order status: Confirmed → Preparing → Out for Delivery → Delivered

• Contact information for delivery issues is provided during active deliveries

• Delivery drivers will call if they cannot locate you

Technical Support

The app won't load or is crashing. What should I do? Try these troubleshooting steps:

1. Force close and restart the app

2. Check your internet connection

3. Update to the latest app version

4. Restart your device

5. Uninstall and reinstall the app

6. Contact support if issues persist

I'm having trouble logging in. Common login solutions:

• Verify you're using the correct email/username and password

• Check for caps lock or typing errors

• Try the "Forgot Password" option

• Ensure you have a stable internet connection

• Clear your browser cache if using a web browser

• Update the app to the latest version

Why can't I see the menu or place orders? This could be due to:

• Temporary server maintenance

• Outdated app version

• Poor internet connectivity

• Account verification issues

• Restaurant temporarily closed

• Try refreshing the app or contact support

How do I update my app?

• iPhone: Go to App Store → Updates → Update Unique Crepes And Deli

• Android: Go to Google Play Store → My Apps → Update Unique Crepes And Deli

• Auto-Updates: Enable automatic updates in your device settings

• Notifications: We'll notify you when important updates are available

Food & Dietary Information

Do you accommodate dietary restrictions? We strive to accommodate various dietary needs:

• Gluten-Free: Limited gluten-free options available (please note cross-contamination risks)

• Vegetarian: Extensive vegetarian menu selections

• Vegan: Several vegan crepe and deli options

• Allergies: Please inform us of all allergies when ordering

• Custom Requests: We'll do our best to accommodate special dietary needs

How do I know what's in each dish?

• Detailed ingredient lists available for most menu items

• Tap on any menu item to view ingredients and allergen information

• Common allergens are clearly marked (nuts, dairy, gluten, etc.)

• Contact us directly for specific ingredient questions

What if I have a severe food allergy? For severe allergies:

• Call us directly at (347) 288-1111 before ordering

• Speak with our kitchen staff about preparation precautions

• Be aware that cross-contamination is possible in our kitchen

• Consider the risks and make informed decisions about ordering

Account Management

How do I delete my account? To permanently delete your account:

1. Go to "Account Settings" in the app

2. Scroll down to "Account Management"

3. Tap "Delete Account"

4. Confirm your decision and provide feedback (optional)

5. Your account will be scheduled for deletion with a 30-day recovery period

Can I recover a deleted account?

• Within 30 days: Contact support to restore your account

• After 30 days: Account data is permanently deleted and cannot be recovered

• New Account: You'll need to create a fresh account after permanent deletion

How do I change my notification preferences? Customize your notifications:

1. Open "Account Settings"

2. Tap "Notifications"

3. Toggle on/off different notification types:

   • Order updates

   • Promotional offers

   • New menu items

   • Reward point updates

4. Save your preferences

Refunds & Issues

How do I request a refund? For refund requests:

1. Contact us within 24 hours of your order

2. Provide your order number and describe the issue

3. Include photos if the issue involves food quality

4. We'll review your request and respond within 1 business day

5. Approved refunds process within 3-7 business days

What issues qualify for refunds? Refund eligibility includes:

• Incorrect order items

• Food quality problems

• Missing items from your order

• Significant delivery delays due to restaurant error

• System errors causing duplicate charges

My order was wrong. What should I do? If you received an incorrect order:

1. Contact us immediately at (347) 288-1111

2. Keep the incorrect items for verification

3. Provide your order number and describe the issue

4. We'll arrange for order correction or refund

5. Take photos to help us improve our processes

Contact & Location Information

Restaurant Information

Unique Crepes And Deli
711 Manhattan Ave Brooklyn, NY 11222-7846

Phone: (347) 288-1111
Email: uniquecrepesdeli@gmail.com
Website: https://uniquecrepesanddeli.com

Operating Hours

• Monday - Sunday:  6:00 AM - 12:00 AM EST

• Holiday Hours: Check app for special holiday schedules

Getting Here

• Subway: G train to Greenpoint Ave (5-minute walk)

• Bus: B62, B43 routes nearby

• Parking: Street parking available on Manhattan Ave and surrounding streets

• Bike: Citi Bike stations within 2 blocks

Customer Service Hours

• Phone Support: Monday - Sunday: 6:00 AM - 12:00 AM EST

• Email Support: Responses within our operation hours

Additional Resources

App Download Links

• iPhone: Download from App Store

• Android: Download from Google Play

Social Media

Stay connected for updates and special offers:

• Instagram: @uniquecrepesanddeli

• Facebook: Unique Crepes And Deli Brooklyn

• Twitter: @uniquecrepesbk

Still need help? Don't hesitate to reach out. Our customer service team is here to ensure you have an excellent experience with Unique Crepes And Deli. We're committed to resolving any issues quickly and professionally.

Last Updated: September 01, 2025