Privacy Policy

Last updated: September 01, 2025

Welcome to Unique Crepes And Deli, the official app for ordering food from our Brooklyn location at 711 Manhattan Ave, Brooklyn, NY 11222. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data when you use our mobile application and services.

1. Information We Collect

Account Information

When you create an account with Unique Crepes And Deli, we collect essential details to identify and communicate with you, including:

• Username: Used as your display name within the app and for personalized service.

• Full Name: Required for your profile, order identification, and personalized customer service.

• Phone Number: Used to send an OTP (One-Time Passcode) for account verification and order notifications. This ensures that your account is secure and accessible only by you.

• Email Address: Used to send important account-related notifications, order confirmations, promotional offers, and app updates.

• Delivery Address: If you choose delivery service, we collect your address to ensure accurate and timely food delivery.

Payment Information

We partner with Stripe, an industry-leading payment processor, to securely handle all financial transactions. Stripe allows you to:

• Store Payment Methods: You can securely save your credit or debit card details with Stripe for quicker checkouts and seamless ordering experience. Note: We do not store or access any of your financial information directly.

• Process Payments: Stripe processes your card information directly when you make a purchase. Your card details are encrypted and stored by Stripe according to PCI DSS standards, and we only receive a confirmation of your transaction.

• Digital Wallet Integration: Support for Apple Pay, Google Pay, and other digital wallet services through Stripe's secure platform.

Order and Transaction Information

We collect comprehensive information related to your orders to provide excellent service and maintain accurate records:

• Items Purchased: A detailed record of the crepes, deli items, beverages, and other menu items you order.

• Customizations: Any special requests, dietary modifications, or personalizations you make to menu items.

• Order History: Complete transaction history for your reference and our quality assurance.

• Reward Points: Points earned or redeemed with each transaction, helping you save on future orders.

• Transaction Amounts: Details of order costs, taxes, tips, payment status, and any rewards or promotions applied.

• Order Timing: Pickup or delivery times, order placement timestamps, and fulfillment status.

Loyalty and Reward Points Program

Our rewards program helps you earn benefits while enjoying your favorite menu items:

• Earning Points: Points are automatically earned on qualifying purchases, with different items offering varying point values as indicated within the app.

• Redeeming Points: Points can be redeemed during checkout to offset order costs, with flexible redemption options available.

• Balance Tracking: Your current point balance and redemption history are always visible in your account dashboard.

• Special Promotions: Bonus point opportunities and exclusive member offers.

Device and Usage Information

We automatically collect information about your device and app usage to optimize functionality and enhance your experience:

• Device Information: Unique device identifiers.

• App Performance Data: Information about app crashes, loading times, and technical performance metrics.

• Usage Analytics: Data on how you navigate the app, popular menu items, peak ordering times, and feature usage patterns.

Location Information

With your permission, we collect location data to enhance your ordering experience:

• Precise Location: GPS coordinates when you enable location services, used for delivery accuracy and service area verification.

• General Location: City and neighborhood information to display relevant content and verify service availability.

• Location History: Previous delivery addresses for convenient reordering.

2. How We Use Your Information

Account Management and Verification

• Identity Verification: We use your phone number to verify your identity with an OTP during account setup, ensuring only you can access your account.

• Account Security: Multi-factor authentication and secure login processes to protect your personal information.

• Profile Management: Maintaining accurate customer profiles for personalized service and order history.

Order Processing and Fulfillment

• Order Management: Processing your food orders from placement through preparation and delivery/pickup.

• Payment Processing: Coordinating with Stripe to securely process payments and handle refunds when necessary.

• Quality Control: Tracking order accuracy and customer satisfaction to maintain our high standards.

• Delivery Coordination: Managing pickup times and delivery logistics for optimal customer experience.

Customer Service and Support

• Order Support: Assisting with order modifications, cancellations, and issue resolution.

• Technical Support: Helping with app functionality and troubleshooting technical problems.

• Feedback Collection: Gathering customer feedback to improve our food quality and service.

Loyalty Program Management

• Point Tracking: Accurately calculating and adding reward points to your account for eligible purchases.

• Redemption Processing: Managing point redemptions and applying discounts to your orders.

• Program Benefits: Providing exclusive offers and early access to new menu items for loyalty members.

App Improvement and Personalization

• Feature Enhancement: Using usage data to improve app functionality, add new features, and fix technical issues.

• Menu Optimization: Analyzing popular items and customer preferences to enhance our menu offerings.

• Personalized Experience: Customizing app content based on your ordering history and preferences.

Communication and Notifications

We may send you various types of communications:

• Order Updates: Real-time notifications about order status, preparation progress, and delivery updates.

• Account Notifications: Important alerts about account activity, security updates, and policy changes.

• Promotional Communications: Special offers, new menu announcements, seasonal promotions, and loyalty rewards (with your consent).

• Operational Updates: Information about restaurant hours, temporary closures, or service changes.

3. Sharing of Information

Service Providers and Business Partners

We may share necessary information with trusted third-party service providers who help us operate our business:

• Payment Processing: Stripe processes all payment transactions and maintains your financial information according to their privacy practices.

• Delivery Services: If we partner with delivery services, we share order and location information necessary for food delivery.

• Technology Providers: Cloud hosting services, analytics platforms, and communication tools that support our app operations.

• Marketing Services: With your consent, we may work with marketing partners to provide relevant offers and promotions.

Legal and Regulatory Compliance

We may disclose information when required by law or when we believe it's necessary to:

• Legal Obligations: Comply with court orders, subpoenas, legal processes, or governmental requests.

• Safety and Security: Investigate potential fraud, enforce our Terms of Service, and protect the safety of our customers, employees, and business.

• Rights Protection: Defend our legal rights and interests, including intellectual property protection.

Business Transactions

In the event of a merger, acquisition, or sale of business assets, customer information may be transferred as part of the transaction, subject to the same privacy protections.

4. Security of Your Information

We implement comprehensive security measures to protect your personal information:

Technical Safeguards

• Data Encryption: All sensitive information is encrypted both in transit (using TLS/SSL) and at rest using industry-standard encryption protocols.

• Secure Infrastructure: Our systems are hosted on secure cloud platforms with robust physical and digital security controls.

• Access Controls: Strict limitations on employee access to customer data, with access granted only on a need-to-know basis.

• Authentication Systems: Multi-factor authentication for administrative access and secure API connections.

Operational Security

• Regular Security Audits: Comprehensive security assessments and penetration testing to identify and address vulnerabilities.

• Employee Training: Regular privacy and security training for all staff members who handle customer data.

• Incident Response: Established procedures for detecting, responding to, and reporting security incidents.

• Data Minimization: We collect and retain only the information necessary to provide our services.

Payment Security

All payment processing is handled by Stripe, which maintains PCI DSS Level 1 compliance—the highest level of security certification in the payments industry.

5. Your Choices and Rights

Account Management

• Profile Updates: You can review, update, or correct your personal information through the app's account settings at any time.

• Data Access: Request a copy of the personal information we have collected about you.

• Data Portability: Receive your data in a structured, commonly used format for transfer to another service.

Account Deletion and Data Retention

Users have complete control over their account and data:

• Account Deletion: Delete your account at any time through the app settings or by contacting customer support.

• 30-Day Recovery Period: After account deletion, you have 30 days to recover your account and restore your data.

• Permanent Deletion: After the 30-day recovery period, all your personal data and information will be permanently and securely deleted from our systems and cannot be recovered.

• Data Backup: During the recovery period, your data is securely stored and not accessible for any business purposes.

Communication Preferences

You have full control over the communications you receive from us:

• Email Communications: Use the unsubscribe link in any promotional email or adjust preferences in your account settings.

• Push Notifications: Enable or disable specific types of notifications through your device settings or app preferences.

• SMS Messages: Opt out of text messages by following the instructions provided in the message or contacting customer support.

Location Services

Our app uses location-based services to enhance your experience:

• Service Benefits:

  • Display accurate distance to our Brooklyn location

  • Verify delivery area eligibility

  • Provide estimated delivery times

  • Enhance order accuracy for delivery services

• Control Options:

  • Enable Location Services: Allow precise location access for full functionality

  • Disable Location Services: Turn off location access in your device settings (may limit certain features)

• Privacy Protection: Location data is used solely for service provision and is not shared with third parties for marketing purposes.

6. Third-Party Services

Payment Processing

Our app integrates with Stripe for secure payment processing. When you use payment services, you are subject to both our Privacy Policy and Stripe's privacy practices:

• Stripe Integration: All payment card data is handled exclusively by Stripe according to PCI DSS standards.

• Additional Protection: Stripe's Privacy Policy provides additional information about how they protect your financial information.

Other Third-Party Services

We may integrate with other service providers for:

• Analytics Services: To understand app usage and improve our services

• Communication Tools: For customer support and notifications

• Cloud Services: For secure data storage and app hosting

We carefully vet all third-party providers and ensure they maintain appropriate privacy and security standards.

7. Children's Privacy

Unique Crepes And Deli is committed to protecting children's privacy:

• Age Restrictions: Our app is not intended for use by children under 13 years of age.

• No Intentional Collection: We do not knowingly collect personal information from children under 13.

• Immediate Action: If we discover that we have collected information from a child under 13, we will immediately delete such information from our systems.

• Parental Rights: Parents who believe their child has provided information to us should contact us immediately.

8. International Data Transfers

While we primarily serve customers in Brooklyn, New York, some of our service providers may process data internationally:

• Adequate Protection: Any international data transfers are protected by appropriate safeguards, including standard contractual clauses and adequacy decisions.

• Service Quality: These transfers enable us to provide consistent, high-quality service while maintaining data protection standards.

9. Data Retention

We retain your information only as long as necessary to provide our services and comply with legal obligations:

• Active Accounts: Information is retained while your account is active and for a reasonable period afterward to provide customer support.

• Legal Requirements: Some information may be retained longer to comply with legal, accounting, or regulatory requirements.

• Deleted Accounts: After the 30-day recovery period, all personal information is permanently deleted according to our secure data destruction procedures.

10. Changes to This Privacy Policy

We may periodically update this Privacy Policy to reflect changes in our practices, technology, legal requirements, or business operations:

• Notification Process: We will notify users of material changes through the app, email, or prominent notices within our services.

• Effective Date: The updated policy will include a revised "Last updated" date at the top of this document.

• Continued Use: Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy.

• Review Encouragement: We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

11. Contact Us

If you have any questions, concerns, suggestions, or requests regarding your personal information or this Privacy Policy, please don't hesitate to reach out to us:

Unique Crepes And Deli
📍 Address: 711 Manhattan Ave, Brooklyn, NY 11222
📞 Phone: (347) 288-1111
📧 Email: uniquecrepesdeli@gmail.com
🌐 Website: https://uniquecrepesanddeli.com

Customer Support Hours:
Monday - Sunday: 6:00 AM - 12:00 AM EST

For urgent privacy concerns, please mark your communication as "Privacy Request" to ensure prompt attention.

This Privacy Policy was last updated on Sept 01, 2025. We are committed to protecting your privacy and providing transparent information about our data practices. Thank you for trusting Unique Crepes And Deli with your personal information.