Privacy Policy for Umami
Last Updated: March 23, 2026
1. Information We Collect
We collect information to provide better services to all our users:
Personal Information: Name, Date of Birth, Gender and phone number provided during account registration.
Location Data: To show you "Surplus Food" near your current location (e.g., Lettuce Building, Phnom Penh).
Transaction History: Details of "Surprise Bags" reserved and purchased through the app.
Payment Information: When you make a purchase, we collect transaction details required to facilitate the payment, though we do not store full credit card numbers on our servers.
Promotion Data: Details regarding the coupons you redeem, referral codes used, and your participation in specific discount campaigns.
2. How We Use Information
To facilitate orders between users and merchants.
To process payments and verify identity.
To provide customer support and resolve disputes.
To calculate and apply accurate discounts to your orders.
To verify eligibility for specific promotions (e.g., "New User Only" status).
3. Sharing of Information (New Section)
To provide payment services, we share necessary transaction data with ABA Bank (Cambodia) Plc. through the ABA PayWay gateway. This may include:
Transaction amounts and Order IDs.
Contact information required for payment verification.
Data is shared securely via encrypted protocols (HTTPS) to ensure your financial safety.
We share the final discounted amount with ABA PayWay to ensure you are charged the correct total after all coupons and discounts have been applied.
4. Data Deletion and Deactivation
Users have the right to request account deletion. Upon successful deactivation:
Personal data, identity authentication, and transaction records will be cleared or anonymized.
Historical information such as nicknames and avatars will be unretrievable.
We retain information only for the shortest time necessary to comply with legal obligations.
5. Security
We implement industry-standard security measures to protect your data from unauthorized access or disclosure.
6. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.
7. Your Rights
You have the right to access, update, or delete your personal information. You can also opt-out of marketing communications and request a copy of your data. Contact us to exercise these rights.
8. Promotions, Coupons, and Discounts
Eligibility: We use your transaction history to determine if you are eligible for "New User" or "Loyalty" promotions.
Abuse Prevention: To prevent the fraudulent use of coupons (e.g., creating multiple accounts for "First Order" discounts), we may collect device-specific identifiers to ensure promotions are used fairly.
Third-Party Campaigns: If a discount is provided by a specific Merchant (e.g., a "Flash Sale"), we share anonymized usage data with that merchant to help them manage their inventory.
9. Changes to Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the ‘Last Update’ date.
10. Contact Us
If you have any questions about this Policy Privacy or our data practice, please contact us at
laurine@umamikh.app or write to us at Umami Policy Privacy The Fortune Tower, 7 Makara District, Phnom Penh, Cambodia.
11. EU Data Protection Representative
Pursuant to Article 27 of the General Data Protection Regulation (GDPR), Umami has appointed a Data Protection Representative in the European Union. Residents of the European Economic Area (EEA) may contact our representative regarding any data privacy inquiries:
Representative Name: Steven Quach
Physical Address: Via Giacomo Petrecino 26, Castiglione delle Stiviere (CAP: 46043), Mantova, Italia
Email Address: stevenquach96@gmail.com