Support

Contact us

We read every message and usually reply within 2 business days. Tip: in Twinread, open Settings > Contact Support: the email is pre-filled with your app and iOS version, which helps us answer faster.

Frequently asked questions

How do I restore my purchase?

Open Twinread, go to Settings and tap Restore Purchases, or tap Restore on the Pro screen. Make sure you are signed in with the same Apple Account you used to subscribe.

How do I cancel my subscription?

Open iOS Settings > [your name] > Subscriptions > Twinread, then tap Cancel Subscription. Cancel at least 24 hours before the renewal date. You keep Pro until the end of the current period. To cancel a free trial without being charged, cancel before the trial ends. Refunds are handled by Apple at reportaproblem.apple.com.

How do sync and my data work?

Your books, translations and words are stored on your device. With Twinread Pro, turn on iCloud Sync in Settings to keep your library, progress and vocabulary up to date on your iPhone, iPad and iPhone Duo, using your own iCloud account. Make sure every device is signed in to the same iCloud account with iCloud Drive turned on; the first sync can take a few minutes. You can also export your vocabulary as a CSV file.

How do I suggest a feature?

In Twinread, open Settings > Suggest a Feature, or email us at hammouti.yassine89@gmail.com. Many improvements come from readers' ideas.

Known issues

Translation is not available: on-device translation needs iOS 18 or later. The first time you use a language pair, iOS downloads a language pack: keep a connection until it finishes.
A book does not import: EPUB files protected by DRM (for example from some online stores) cannot be opened, and scanned PDFs without selectable text cannot be translated.
A web article looks incomplete: some sites block readers or load text with scripts. Try copying the text and pasting it into Twinread.

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