Last updated: June 15, 2026
Thank you for using TurkWorld: Learn Turkish.
If you need help with the App, premium access, purchase restoration, technical issues, or content-related questions, please contact us using the email below.
For support, please email:
Email: dr.mahmoud195@gmail.com
When contacting support, please include as much relevant information as possible so we can help you faster.
Please include:
Your device model
Android version
App version, if available
A short description of the problem
Screenshots, if helpful
For purchase-related issues: your Google Play order number, usually starting with “GPA,” if available
Please do not send payment card details, passwords, bank information, or sensitive personal information.
If you purchased premium access but cannot access premium features, please try the “Restore Purchase” option in the App first, if available.
If the issue continues, contact us and include your Google Play order number or purchase receipt if available.
All Android purchases are processed by Google Play Billing. We do not receive or store your payment card details.
Please contact support if you experience:
App crash
Audio not working
Premium access not restoring
Incorrect display of Arabic, Turkish, or English text
Layout or screen display issues
Problems with words, stories, conversations, quizzes, or flashcards
We will try to review and resolve reported issues as soon as possible.
TurkWorld aims to provide accurate Turkish, English, and Arabic learning content.
If you notice a translation issue, spelling mistake, pronunciation problem, or unclear phrase, please contact us and mention the exact word, phrase, story, or section where the issue appears.
For refund-related questions, please review the Refund Policy first.
Refunds for purchases made through Google Play may also be handled according to Google Play’s refund policies and procedures.
For privacy-related questions, please review the Privacy Policy.
If you still have questions, contact us by email.
We try to respond to support messages as soon as reasonably possible. Response time may vary depending on the number of requests and the nature of the issue.
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