Terms and Conditions
Effective Date: 01/12/2024
Welcome to trutheagle.co.ke (“we,” “our,” or “us”). These Terms and Conditions govern your use of our website and services. By accessing or using trutheagle.co.ke, you agree to these Terms and Conditions. Please read them carefully. If you do not agree, please discontinue using our site immediately.
1. Definitions
“User” or “You” refers to any person accessing or using our website.
“Services” refer to all products and services offered by TruthEagle Solutions, including web design, graphic design, cyber café and online services, and computer accessories shop.
2. Use of the Website
By using our website, you agree to:
Provide accurate and complete information when making purchases or inquiries.
Use the website solely for lawful purposes.
Avoid engaging in activities that could harm, disable, or impair the functionality of the website.
You may not:
Attempt to gain unauthorized access to any part of the website.
Distribute viruses, malware, or other harmful technology.
Use the website for fraudulent activities or to violate intellectual property rights.
3. Products and Services
3.1 E-commerce Services
We sell computer accessories and provide digital services through our website. Prices are listed in Kenyan Shillings (KES).
While we strive to ensure accuracy, product descriptions, pricing, and availability are subject to change without notice.
We reserve the right to refuse or cancel any order at our discretion.
3.2 Custom Services
For custom services like web design, graphic design, or consultations, timelines and fees will be discussed and agreed upon separately.
3.3 Payments
Payments must be made via the methods provided on the website (e.g., M-Pesa, credit cards).
Full payment must be received before processing orders or delivering services.
4. Intellectual Property
All content on trutheagle.co.ke, including text, images, logos, videos, and designs, is the exclusive property of TruthEagle Solutions and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use our content without prior written consent.
Violating this clause may lead to legal action.
5. Privacy Policy
Our use of your personal data is governed by our Privacy Policy, which is incorporated into these Terms. By using this site, you consent to our data collection and usage practices.
6. User Accounts
6.1 Account Creation
Some features of the site may require creating an account. Users are responsible for maintaining the confidentiality of their login details.
6.2 Account Termination
We reserve the right to suspend or terminate accounts for any reason, including:
Violations of these Terms.
Fraudulent activity or misuse of our services.
7. Refund and Return Policy
7.1 Products
Refunds or returns are only available for defective or incorrect items and must be reported within 7 days of delivery.
Products must be returned in their original packaging and condition.
7.2 Services
Payments for services are non-refundable unless otherwise agreed upon in writing.
8. Limitation of Liability
We are not liable for:
Direct, indirect, or consequential damages arising from the use or inability to use the website.
Loss of data, profits, or business opportunities.
Technical issues, delays, or disruptions caused by third-party platforms or services.
9. Third-Party Links
Our website may contain links to third-party websites. These links are provided for convenience, and we are not responsible for their content, accuracy, or privacy practices.
10. Indemnification
You agree to indemnify and hold TruthEagle Solutions harmless from any claims, damages, or liabilities arising from:
Your violation of these Terms.
Misuse of the website or our services.
Infringement of intellectual property rights.
11. Governing Law
These Terms and Conditions are governed by the laws of Kenya. Any disputes will be resolved in Kenyan courts.
12. Changes to These Terms
We may update these Terms and Conditions from time to time. Updates will be posted on this page with the new effective date. Continued use of the website constitutes acceptance of the updated Terms.
13. Contact Us
For questions or concerns about these Terms, please contact us:
Email: trutheaglesolutions@gmail.com
Phone: 0713181110
Website: https://trutheagle.co.ke