Privacy Policy

1. The Collection of Personal Data and Its Importance:

The collection of personal data is an indispensable part of allowing Traveloka to provide the best services and a personalized experience for our customers. The data is collected in a selective and transparent manner through the website www.traveloka.com, with a clear goal of improving service quality and effectively supporting customers. Specifically, the information we collect helps us to:

• Provide Optimal Support When You Make a Purchase: From booking and payment to receiving order confirmation, every step requires accurate personal data. This ensures we can process all your requests, guarantee the seamless completion of your journey, and make communication easy.

• Rapidly Resolve Customer Issues: When any question or problem arises, your data helps our support team quickly verify, provide appropriate solutions, and save you time and effort.

• Provide the Latest Information on the Website: We use the information to send you newsletters, special offers, and updates on new Traveloka services, ensuring you never miss out on any appealing opportunities.

• Review and Enhance Content and Website Interface: Analyzing user behavior through collected data helps us better understand customer preferences and needs, leading to continuous improvements in the interface and website content to deliver a friendlier and more effective experience.

• Conduct Customer Surveys: These surveys are a valuable tool that allows us to listen to your feedback, which we use to adjust and develop services in the best possible direction, meeting market expectations.

• Execute Promotional Activities Related to Traveloka's Products and Services: Your personal data helps us deliver targeted advertising that aligns with your interests and search history, optimizing personalization and the effectiveness of our marketing campaigns.

You can get enhanced services at www.traveloka.com, by registering your personal information such as Email, Full Name, Phone Number, etc. We strongly recommend that all information provided must be accurate and lawful. www.traveloka.com is not responsible for any legal issues arising from inaccurate information provided. In addition, we also collect information about the number of visits, including pages viewed, links clicked, and other non-personal information related to the connection to the website. This data is collected automatically by your Web Browser (Browser) when you access the website, including IP address, browser type, language used, time, and the addresses you access, helping us to receive feedback and improve the service 

2. Responsible Use of Personal Data: 

Traveloka commits to collecting and using your personal data for appropriate purposes and in full compliance with the content of this "Privacy Policy." We will never use your information for purposes that are not clearly stated or without your consent. All data usage activities aim to enhance the quality of service and bring the best benefits to customers.

When necessary, we may use this information to contact you directly in various ways such as sending congratulations, order confirmations, thank you notes, or technical and security information. Specifically, you may receive regular updates on new products, services, information about upcoming events, or recruitment information if you subscribe to the email newsletter. This helps customers always stay updated with important and useful information from Traveloka.

3. Sharing of Personal Data: Commitment to Confidentiality and Exceptions 

Except for the cases of Personal Data Usage mentioned earlier in this policy, we commit to not disclosing your personal data to external third parties. Your privacy is our top priority. However, there are several clearly defined exceptions to ensure business operations and compliance with legal regulations:

• Cooperation with Market Research Agencies: In some cases, we may hire an independent third party to conduct market research projects. In this scenario, your information will be provided to this entity solely for the purpose of carrying out the project. This third party will be strictly bound by robust security measures and is only permitted to use the provided information to fulfill the defined project purpose and not for any other purposes.

• Legal Requirements from Competent Authorities: We may disclose or provide your personal data in cases where it is absolutely necessary upon a lawful request from competent legal authorities. This ensures our compliance with current legal provisions.

• Protecting Traveloka's Legitimate Interests: If we believe that disclosing information will help us protect our legitimate interests before the law, we may carry out this activity.

• Emergency Situation to Protect Personal Safety: In urgent and necessary situations to protect the rights and personal safety of other members of the www.traveloka.com community, we may disclose relevant information.

We always strive to ensure that any sharing of information is conducted within the bounds of the law and with maximum protection of your rights.

4. Access and Control Over Your Personal Data:

Traveloka believes that every customer has the right to control their personal data. At any time, you can access and correct your information through the appropriate links (website's links) that we provide on the website. This allows you to update information, ensuring the data is accurate and reflects your current situation. We encourage you to regularly review and update your information to ensure your rights and the best service experience.

5. Personal Data Security: Measures and Recommendations

When you submit your personal data to us, you agree to the terms we have outlined above. Traveloka is committed to protecting our customers' personal data by all means possible. We apply advanced information security technologies, including international standards like PCI and SSL, to prevent unauthorized access, use, or disclosure of this information. These measures are designed to create a solid defense against external threats.

However, due to technical limitations, data transmitted over the internet cannot be 100% secure. Therefore, we cannot provide an absolute guarantee that the information you provide to us will be completely safe. We are not responsible for cases of illegal access to your personal data that is beyond our control, nor are we responsible for cases where you voluntarily share or leak information to third parties. If you do not agree with the terms outlined above, we recommend that you should not send information to us.

For this reason, Traveloka also advises customers to proactively secure their access credentials and not share them with anyone else. Using strong passwords, keeping them confidential, and changing them regularly are very important. If using a shared computer, customers should log out or close all Website windows immediately after completing their session to avoid the risk of information leakage.

6. Use of "Cookies" and Your Privacy Rights

The website www.traveloka.com uses "Cookies" to help personalize and enhance the overall efficiency of your use during your time on our website. A Cookie is a small text file placed on your hard drive by the web server of the website. Cookies are not used to run programs or deliver viruses to your computer. Instead, a Cookie is uniquely assigned to your computer and can only be read by a web server on the domain that issued the cookie to you.

One of the main purposes of Cookies is to provide time-saving convenience for customers who are already registered with Traveloka or who visit the website www.traveloka.com again without having to re-register pre-existing information. This allows you to have a smoother and more convenient browsing experience.

You have the complete right to accept or reject the use of cookies. Most independent Browsers automatically accept cookies, but you can usually modify your browser settings to reject all cookies if you prefer. However, if you choose to reject cookies, it may hinder and affect some services and features that rely on cookies on the website www.traveloka.com. We recommend customers carefully consider before rejecting cookies to ensure the best experience on our website.

7. "Spam" Policy and Traveloka's Commitment:

Traveloka is genuinely concerned about the issue of Spam (junk mail) and fraudulent emails sent in our name. Therefore, we affirm that we only send Emails to customers when and if they have registered or used our system services. This is a strong commitment aimed at protecting your inbox from unwanted information.

We commit to not selling, reselling, or renting your email address to third parties. All email contact information is strictly managed and is used only for purposes explicitly agreed upon by the customer. If you accidentally receive an unsolicited Email from an external source requesting our system, please click the accompanying opt-out link or notify our administration directly via email at support@traveloka.com (or Traveloka's official support email) so that we can promptly handle and prevent similar cases in the future.

8. Policy Changes and User Responsibility:

We reserve the complete right to modify the content on this page without prior notice, to align with the developmental needs of www.traveloka.com as well as customer needs and feedback. When updating the content of this policy, we will revise the "Last Updated" time below for easy tracking by customers. This ensures that our privacy policy is always optimized and compliant with current standards.

The content of this "Privacy Policy" applies exclusively to www.traveloka.com, and does not cover or relate to third parties that advertise and have links on our website. We encourage you to review the security and privacy policies of those third-party websites before providing personal information to them. We are not responsible in any form for the content and legality of third-party websites.

Therefore, you agree that by using our website after modifications, you accept, acknowledge, and trust the revised content. For this reason, we recommend that you review the content on this page as well as carefully read and refer to the "Privacy Policy" of the website you are accessing to protect your own rights.