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Frequently Asked Questions From Our Customers?
Frequently Asked Questions From Our Customers?
How to book a tour?
How to book a tour?
You can book online through our website, via our hotline, or directly at our office.
What is the tour cancellation/amendment policy?
What is the tour cancellation/amendment policy?
The policy depends on the type of tour. Please refer to the details in the Terms & Conditions or contact our consultant staff.
What documents do I need to bring?
What documents do I need to bring?
Always bring a valid Citizen ID/ID Card or Passport. For international tours, a Passport and Visa (if required) are necessary.
What is the tour payment deadline?
What is the tour payment deadline?
The usual process is to pay a deposit to secure your booking and pay the full balance 7-14 days before the departure date (depending on the tour).
Does the tour include travel insurance?
Does the tour include travel insurance?
All package tours include basic travel insurance. You may purchase an extended insurance plan if needed.
What is included in the tour price?
What is included in the tour price?
The basic tour price includes air/bus tickets, hotel accommodation, meals as per the itinerary, and entrance fees. For details, please refer to the Inclusions/Exclusions section of that specific tour.
Can I request a change in hotel/flight?
Can I request a change in hotel/flight?
Yes, subject to the policy of each service package and the time of the request. Please contact the Operations department for assistance.
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