Testimonials

"I have a number of investment properties and Tracey is the most dedicated, knowledgeable and reliable property manager I have ever appointed. She is quick to inform and act on any issues that arise in a professional and friendly manner. She keeps me informed and up to date on various legislations that may affect my investments and offers advice on how to minimise the impact of these changes. She is super efficient at answering any queries I have and will give up a lot of her time to have a friendly chat and advise me on how the rental market is travelling. I would highly recommend Tracey to anyone who is looking for a rental or in the need of an excellent property manager." Rose Antonelli

"If you want to have the 5 star service then look no further than Tracey Hamilton-Horsfall. We will stay with Tracey as long as we have a rental property and definitely have absolutely no hesitation in highly recommending to others. Tracey offers 100 percent professionalism at all times with the added bonus of being the most sincere, genuine, most approachable, passionate, super-efficient, knowledgeable- endless list of impeccable qualities. Tracey is "simply the best" Property Manager you will ever find." Judy

"Tracey at Totally Rentals Gold Coast is the definition of professional. You will instantly love her charm, passion and her wealth of knowledge of the property industry. I'm beyond happy having Tracey manage my Gold Coast unit. Her efforts and dedication have to be seen to be believed. A fantastic communicator, organiser and a down right lovely human being to work with. Thank you Tracey, for making my life so much easier. You won't be disappointed with Tracey." Lucas Hunter

"I recommend Tracey to all owners who wish to rent their apartment on a permanent rental basis. She is an outstanding agent who goes the extra mile for owners. It only took her less than a week to rent my apartment with a great tenant. She is honest, reliable and thorough. If you are thinking about renting your apartment particularly as the holiday rental market has disappeared I suggest you use Tracey." Cathleen White

"Friendly owner, nice office and great growing business. Highly recommend!" Michael Hill

"Tracey managed my Investment Property for a number of years. Tracey always maintained a highly professional approach whilst remaining approachable at all times. Tracey's attention to detail is exceptional; her tenant application process is extremely thorough. I was always impressed with Tracey's prompt communication and response to addressing issues. Her knowledge of all aspects relating to Property Management is extensive. I have the utmost confidence in recommending Tracey to Property Investors; she will provide an honest, reliable and highly professional service."  Donna Jensen

"I have known Tracey for some years when she handled my property, dealing with many issues successfully. When she started her business recently I had no hesitation in putting my property back in her hands once again. She has a very straightforward manner and is scrupulous, honest and a pleasure to deal with. Try her and you won’t be sorry." Graham Jones

I’ve had the pleasure of working with Tracey in Property Management as a Handyman. Tracey is the most professional operator I have met. In the 8 yrs I worked with her she has always maintained 100% commitment to providing service second to none. Rest assured, you’re in safe hands when using her services".  Rob Davis

"As a tenant, Tracey is professional, hard working and efficient. She made our move easy, simple and exciting. Tracey is approachable and has a great attitude to helping and supporting everyone. Thank you for being amazing!" Ashlee Cowell

"I have known Tracey for over 5 years both professionally and personally. I sold Tracey her property a few years back and Tracey was so super organised with her purchase from financing, lawyers, due dates etc . I can honestly vouch that she is a very astute business woman and would recommend Tracey to any of my clients and friends. Wishing you all the success with Totally Rentals". Heidi Quinn

"Tracey at Totally Rentals is by far the best property management agent I have dealt with to date! We placed our rentals with Tracey when she operated in the Bundaberg area and was blown away by her professionalism, attitude and promptness when dealing with our property. Nothing was too much trouble for herself and team and on more than one occassion would go above and beyond expectations! 6 STARS!" Luke Volzke

"Tracey is the only person on the Gold Coast I would trust to keep my rental property in the same condition it starts out at! A really trustworthy professional".  Jeany Carroll

"Tracey is a class act and an absolute professional in what she does. I'd recommend her and Totally Rentals to anyone". Jesse Dixon

"Over the years, we have had several property managers, but none were ever in the same league as Tracey Horsfall.  We found her to be professional, honest, diligent, hard-working, and always went the extra mile. Tracey had good communication with both us as the landlord and each and every tenant, and there was never any problem that couldn’t be resolved due to the professional way that she handled every situation. We have known Tracey for over 10 years, and have no hesitation in recommending her as Property Manager." Chris & Karen Murphy

"The wording that you use "I'm committed to changing the way property management is done, I'm committed to doing property management the right" is spot on with the service that we have received since you have taken over our property from another agent. Your service is a stand out compared to other agents, Thank you Tracey!" Geralding & Johan Steinhobel

I have dealt with Tracey Horsfall over the past 4 years with 2 rental properties as a tenant. From the first time meeting I have found Tracey’s personality warm, very cheerful, friendly and she has been extremely helpful in all aspects of locating a suitable rental. She has followed up any requests or questions I have had, and she stands head and shoulders above any other property manager I have dealt with. Outstanding service! Mick Chisholm

"We welcome you Tracey Horsfall on board to manage our place. Your attention to detail and the way in which you managed our house in the building process was what we wanted to reward. A property manager that works as much for the owner of the property - realising the value of the investment is a great quality and the main reason why we changed." Gary & Cheryl Beattie

'We are property investors with a rental home in Bargara and Tracey Horsfall  was our Property Manager when she owned Totally Rentals Bundaberg. We have absolutely no hesitation in recommending her to care for all your property management needs. We have found her to be extremely efficient and prompt when dealing with our property. She is the complete professional, honest and hardworking and has cared for our property as if it was her own. This was important to us, as we lived far away and couldn't be there to make the decisions. We have the upmost confidence in her abilities and therefore are only too happy to recommend her services to you." Michael & Deb

With 100% commitment to you and at competitive market rates you now have a Totally Rentals Gold Coast property manager!

Our Mission...

“We are committed to changing the way property management is done.”

“We are committed to doing property management the right way.”