Our Commitment to You
We add value to your investment property
We accelerate the leasing of your property to the right tenant through our focused marketing and tenant screening procedures.
We maximise your rental return by getting you a top market rent and minimising your expenditure through our policy of active management.
We guarantee that we will communicate with you proactively on all matters relating to your property.
Our focus on property management only means that we can offer consistently great service.
We provide you with accurate, timely and easy to understand financial accounting and reporting.
We use world class management systems.
Our team of highly experienced property management professionals will always give you direct and honest advice and feedback.
Finding the right tenant quickly
Digital photographs taken of all properties.
Comprehensive descriptions fully highlighting the advantages of each property are used in all advertising.
Listings on industry leading websites - realestate.com.au.
Inclusion on our attractive rental list distributed to local businesses.
Inclusion on our property alert service to notify potential tenants as soon as your property is available to be leased.
Quality, high impact For Lease sign placed on your property (subject to approval, where necessary).
Advertising on social media.
Escorted viewings of properties by an experienced leasing agent available 6 days a week along with regular hosted Open For Inspections.
Comprehensive reference and identity checks of all prospective tenants.
The preparation of a comprehensive tenancy agreement with additional terms to protect your interests.
Active management of your property
Completion of a comprehensive in-going condition report complete with detailed photos and signed by the property manager and tenant.
Collection, receipting and remittance of the rent to your nominated bank account by electronic funds transfer (EFT). This means that you don’t have to wait for cheques to clear, you can use the money immediately.
Zero tolerance rent arrears management. Please note that we have sophisticated systems in place to minimise arrears including phone, SMS, email and letter-based reminders. This assists in ensuring that rent arrears are minimal, if any.
Maintenance of your property. Management and supervision of repairs by licensed, insured tradespeople at the very best prices.
Detailed inspections completed every 3 months with additional inspections available if you require them. (conditions apply).
Proactive communication
We guarantee that we will advise you of all matters relating to your property.
Our -monthly newsletter will help keep you informed of all issues that may affect you as a property owner and investor.
Understandable financial reporting
We will send you detailed monthly statements that are easy to understand.
We guarantee to have your money deposited into your account within two business days of our statement close off date.
We can send your statement to you via email.
We will provide you with copies of all invoices paid on your behalf.
At the end of the financial year, we will provide you with a detailed income and expenditure report for your property, saving you hundreds of dollars in accountancy fees.
Regular detailed inspections
Our routine inspections are completed at regular intervals each year.
We will provide you with a detailed condition/inspection report with comprehensive recommendations after each inspection.
At the end of each tenancy, we will inspect your property and do our utmost to ensure that the tenant leaves the property in its original condition (fair wear and tear excepted). We also advise you of any maintenance or renovation work that may be required.
A Totally Rentals Gold Coast Property Experience
When you choose Totally Rentals Gold Coast to manage your property you are choosing a professional property management business that understands your needs.
You are choosing the team of experienced professionals.
You are choosing a company that understands what it means to be an investment property owner.
You are choosing a team that is completely focused on meeting your needs.
We are committed to changing the way property management is done. We are committed to doing property management the right way.
Why we are different
We are focused on your needs as Totally Rentals Gold Coast only specialise in Property Management.
Most real estate agents spend the majority of their time and effort on their sales business. This means that their property management clients are typically treated to second tier service.
At Totally Rentals Gold Coast, looking after our investment property owners is our core business. This means we are focused 100% on providing you with outstanding property management service.
Understanding
We understand what it means to be an investment property owner. We understand that to maximise the return on your property you need a professional property manager. You need a property manager that understands your portfolio and who understands what is important to you.
We fully understand that you are trusting us with an asset worth many hundreds of thousands of dollars..even millions of dollars, we understand the importance of your rent being paid on time and in full, we understand that you want to minimise outlays while maximising your income, we understand the importance of keeping you informed.
Experience and Expertise
The principal & owner of the business has over 20 years' experience and you will be dealing directly with her - Tracey Horsfall
We use leading property management systems. Systems that are developed and that work so well they have been implemented in over 300 agencies around the country.
Our team consists of highly experienced professionals with many years of property management experience.
We consistently invest in training and technology to ensure that our team are at the peak of the industry and able to offer outstanding service to our owners at all times.
Communication
We understand that you need to be kept aware of all developments affecting your property. We do this several ways.
We provide you with a detailed inspection report, for every inspection we complete.
Finally, our team are also held accountable for keeping you informed at all times. It is regularly reinforced in our training sessions and documented in the procedures that we operate by.
With 100% commitment to you and at competitive market rates you now have a Totally Rentals Gold Coast Property Manager to look after your investment property portfolio.
Talk to us now!
Our Mission...
“We are committed to changing the way property management is done.”
“We are committed to doing property management the right way.”