Support
Need help? We're happy to assist. Browse the FAQ below or reach out directly.
Frequently Asked Questions
How does the free tier work?
Free users can run up to 5 work sessions per day and view statistics for the last 7 days. Upgrade to Premium to remove all limits.
What does Premium include?
Unlimited daily work sessions
Full statistics history (beyond 7 days)
Custom UI themes
Data export (sessions & tasks)
Early access to beta features
Priority support
What subscription plans are available?
Premium is available as a Weekly, Monthly, or Yearly auto-renewable subscription, purchased through the Apple App Store.
How do I restore my purchase after reinstalling?
Open the App → go to the Premium / Subscription screen → tap Restore Purchases. Your active subscription will be restored automatically via the App Store.
How do I cancel my subscription?
Subscriptions are managed by Apple. To cancel, go to:
iPhone Settings → [your name] → Subscriptions → Pomodoro Focus Timer – Tomoto and tap Cancel Subscription.
I'm not receiving session-end notifications.
Make sure notifications are enabled for the App:
iPhone Settings → Notifications → Tomoto → Allow Notifications (toggle on).
Also ensure the App is not in low-power mode or Focus/Do Not Disturb.
Where is my data stored? Is it backed up?
All data (tasks, sessions, categories) is stored locally on your device in a SQLite database. It is included in your iCloud device backup if iCloud Backup is enabled. Deleting the App permanently removes all local data.
How do I report a bug or request a feature?
Open a ticket on our GitHub Issues page. Please include your iOS version and app version (0.4.1).
Contact Us
For any support questions not covered above, please reach out through GitHub Issues. We aim to respond within 2 business days.