Brief summary of project:
Analyzed business and interviewed management to provide guidance and recommendations on policies and practices of employees and management styles. This results in overall improvement of leadership effectiveness, customer service, teamwork cooperation, creativity and innovation, ethical behavior among staff, and job performance.
Evaluated:
Characteristics of a good employee: willingness, reliability, professional, team player
Job design: Task significance, skill variety, task identity
Workplace stressors: job satisfaction, role overload, scheduling, power & conflict