Professional Image is a defining aspect of our well-being in the workplace. It sends a message of how we feel about ourselves and how we express and translate this into our surfaces are visually relevant. Our imagery and branding communicate to both internal and external customers and builds the perception of the quality of the workforce, products and services that we offer. 

POISE refines the ABC of a professional image such as Appearance, Behavior, and Communication. This online material intends to provide a comprehensive set of guidelines on how a Grand Club Thrillmaker must look, behave and communicate. These guiding principles and policies are integral in creating an elegant, bespoke, and consistent image of our client-facing Thrillmakers. It also upholds The Grand Club’s theme and brand image with anchorage and adjustments to Newport World Resorts’s service standards.