Learner Journey & UX Design 

Context

This representative model is based on my experience designing enterprise onboarding, product enablement, and AI-supported performance learning. It reflects how I design end-to-end learner experiences that align user needs, business goals, and technology into a cohesive learning system.

The Problem

 When learning is not designed around real user behavior and performance needs, learners experience fragmented journeys, low engagement, poor retention, and limited transfer of skills to the workplace. Courses alone do not drive behavior change without reinforcement and in-workflow support.

My Approach

 I design learner journeys using a behavior-first, experience-driven methodology:

• Understand user roles, motivations, and performance contexts
  
  

• Identify friction points and moments of need
  
  

• Design targeted learning and support experiences at each stage
  
  

• Reinforce behavior through practice, spacing, and feedback
  
  

• Measure impact on performance and adoption
  
  

What This Demonstrates

• User-centered and experience-driven learning design
  
  

• End-to-end learner journey orchestration
  
  

• Behavioral design and motivation strategies
  
  

• Application of learning science (practice, reinforcement, spacing)
  
  

• AI-enabled performance support and personalization
  
  

Tools & Methods

 Journey mapping, persona development, UX design principles, behavioral design frameworks, learning science, AI-assisted personalization, performance support design.