Refund Policy

Last Updated: 1 May 2026

This Refund Policy explains how refunds, cancellations, and service-fee adjustments may be handled for optional assistance, guidance, review, support, and travel-related services offered through the Thailand Digital Arrival Card (TDAC) Google Site.

The official Thailand Digital Arrival Card website states “No Fees.” This means the official TDAC government submission itself has no official government fee through the Thai Immigration Bureau’s TDAC system. Any fee charged through this independent site, if applicable, is a separate optional service fee for assistance, guidance, review, support, or selected travel services — not a Thai government fee. 

Button Text:
Apply for TDAC Online
Check TDAC Status
Update TDAC Submission

Important Notice

Thailand Digital Arrival Card (TDAC) is an independent informational and traveler assistance Google Site.

This site is:

• Not the official Thai Immigration website 

• Not owned or operated by the Thai government 

• Not affiliated with Thai Immigration, any embassy, or any consulate 

• Not authorized to issue visas 

• Not authorized to approve TDAC or entry into Thailand 

• Not able to guarantee immigration clearance 

Travelers may complete the official TDAC process directly through the official Thai Immigration Bureau system. The official guide says foreigners can access the Immigration Bureau website to submit or update TDAC information. 

Quick Refund Summary

Refund eligibility depends on the status of your request.

A refund may be available if:

• You cancel before any review or processing starts 

• You paid by mistake and no work has started 

• Duplicate payment was made for the same request 

• The service cannot be provided due to our internal issue 

• The request is rejected by us before processing 

• A paid optional service is unavailable and no alternative is accepted 

A refund may not be available if:

• Review work has already started 

• TDAC assistance has already been provided 

• Your details have already been checked, prepared, or submitted 

• You provided incorrect or incomplete information 

• You cancel after processing has started 

• You separately completed TDAC through the official site after purchasing assistance 

• You missed the travel date due to late submission or late response 

• Optional travel services have already been booked or confirmed 

Official TDAC Government Fee Refund

There is no official TDAC government fee to refund because the official TDAC website states “No Fees.” 

If you paid this independent site, your payment was not a Thai government fee. It was an optional service fee for assistance, guidance, review, support, or selected travel services, depending on what you selected.

Recommended wording for your Google Site:

The official Thailand Digital Arrival Card government submission has no official government fee. Any payment made through this site is for optional independent assistance, guidance, review, support, or selected travel services only.

Refund Before Processing Starts

You may request a refund before processing starts.

A refund may be approved if:

• Your request has not been reviewed 

• No support work has started 

• No form preparation has started 

• No travel add-on has been booked 

• No third-party supplier has been paid 

• No document review has been performed 

If approved, the refund may be returned to the original payment method, subject to payment processor rules, bank charges, and transaction timelines.

Refund After Processing Starts

Once processing, review, preparation, support, or communication work has started, the service fee may become partially or fully non-refundable.

Processing may include:

• Reviewing your submitted details 

• Checking passport and travel information 

• Preparing support instructions 

• Communicating with you about missing information 

• Reviewing family or group traveler details 

• Preparing update guidance 

• Handling status-check support 

• Coordinating optional travel services 

• Responding to your request by email or form 

Because assistance services involve time, review, and operational work, refunds may be limited after work begins.

Refund After TDAC Submission or Support Completion

If TDAC-related assistance has already been completed, the service fee is generally non-refundable.

This may include cases where:

• Your details were reviewed 

• Your application guidance was provided 

• Your TDAC-related request was processed 

• Your update guidance was provided 

• Your status-check support was completed 

• Your confirmation or instructions were shared 

• Your family or group support was handled 

A completed assistance service cannot usually be reversed, even if you later decide you no longer need the service.

Duplicate Payment Refund

If you accidentally made a duplicate payment for the same request, you may request a refund for the duplicate payment.

To review a duplicate payment refund, provide:

• Full name 

• Email address used for payment 

• Payment date 

• Transaction ID, if available 

• Reference number, if available 

• Screenshot of duplicate payment, if available 

A valid duplicate payment may be refunded after verification.

Incorrect Information Provided by Traveler

Refunds may not be available if the issue was caused by incorrect, incomplete, outdated, or false information provided by the traveler.

Examples include:

• Wrong passport number 

• Wrong passport name 

• Wrong nationality 

• Wrong date of birth 

• Wrong arrival date 

• Wrong flight number 

• Wrong hotel address 

• Inactive or incorrect email address 

• Missing child or infant traveler 

• Incomplete family or group details 

• False health declaration information 

• Late response to missing information request 

Travelers are responsible for reviewing their details before submission.

Late Submission or Missed Travel Date

Refunds may not be available if the traveler submits information too late, fails to respond on time, or requests help after the travel date becomes too close for proper support.

TDAC should be submitted within 3 days before arriving in Thailand, including the arrival date. 

A refund may not be approved if:

• You requested support too close to departure 

• You did not provide missing information on time 

• Your arrival date passed before processing could be completed 

• You waited until airport check-in to request assistance 

• You did not check your email for support messages 

• You gave incorrect contact details 

Change of Mind Cancellation

If you change your mind after payment, refund eligibility depends on whether processing has started.

A refund may be considered if:

• You cancel quickly after payment 

• No review or processing has started 

• No support response has been prepared 

• No third-party service has been booked 

A refund may not be available if work has already started or the service has already been delivered.

If You Complete TDAC Yourself After Payment

If you purchase optional assistance and then complete TDAC yourself through the official system, refund eligibility depends on whether work has already started.

A refund may be considered if:

• You cancel before processing begins 

• No review or support work has been completed 

A refund may not be available if:

• Your request has already been reviewed 

• Support instructions have already been sent 

• Staff have already worked on your case 

• Your documents or details have already been checked 

• You received guidance or assistance before completing it yourself 

Official System Problems

This site does not control the official TDAC system, government servers, immigration decisions, airline decisions, or official website availability.

Refunds may not be available for issues caused by:

• Official system downtime 

• Government website changes 

• Immigration system delays 

• Airline boarding rules 

• Internet issues on the traveler’s side 

• Incorrect data entered by the traveler 

• Browser or device issues 

• Payment provider delays 

• External website problems 

However, if the service cannot be provided due to an internal issue from our side and no reasonable alternative is available, a refund or partial refund may be considered.

TDAC Updates and Corrections

The official TDAC guide says submitted information can be updated anytime before travel. 

If you need an update because your travel details changed, this may be treated as a new support request or correction request depending on the situation.

Refunds are generally not provided simply because:

• Your hotel changed 

• Your flight changed 

• Your arrival date changed 

• You entered wrong details 

• You need to update your TDAC 

• You need to submit a corrected form 

Additional update support may require a separate service fee if clearly disclosed.

Restricted Information Mistakes

Some TDAC identity fields may not be editable through the normal update process. The official guide says certain details, such as full name in passport, nationality/citizenship, and date of birth, cannot be updated through the standard update process. 

Refunds may not be available if the traveler provided incorrect restricted information, such as:

• Wrong full name 

• Wrong nationality 

• Wrong date of birth 

• Wrong passport details 

• Wrong identity information 

If a new submission is required because of user-provided incorrect information, that does not automatically qualify for a refund.

Family and Group Refunds

For family or group requests, refund eligibility may be reviewed based on the status of each traveler’s support request.

A full or partial refund may be considered if:

• Processing has not started for the group 

• One traveler was paid twice 

• A traveler was added by mistake and no work started 

• The group request was cancelled before review 

Refunds may not be available if:

• Group details have already been reviewed 

• Multiple travelers’ information has already been processed 

• Missing information was requested 

• Support work has already started 

• Confirmation or guidance has already been provided 

• Incorrect group details were submitted by the user 

Group travelers should review every traveler’s passport and travel details carefully before payment.

Children and Infant Refunds

Children and infants may need TDAC when entering Thailand. If a child or infant was missed due to user error, the service may need additional review or a new request.

Refunds may not be available if:

• The child’s details were not provided 

• The wrong passport details were provided 

• The child’s date of birth was incorrect 

• The child was added after processing started 

• The family request had to be corrected because of missing user information 

Optional Travel Add-On Refunds

Optional travel add-ons may have separate refund and cancellation rules.

Examples include:

• Airport transfer 

• Thailand eSIM 

• Lounge access 

• Arrival support 

• Hotel transfer 

• Other travel services 

Refunds for optional travel add-ons may depend on:

• Supplier cancellation rules 

• Booking confirmation status 

• Travel date 

• No-show rules 

• Usage status 

• Non-refundable supplier fees 

• Payment gateway charges 

Once an optional travel service is booked, confirmed, issued, or used, it may become non-refundable.

eSIM Refunds

If eSIM services are offered, refunds may depend on whether the eSIM has been issued, activated, delivered, or used.

An eSIM may be non-refundable if:

• The QR code has been delivered 

• The eSIM has been activated 

• The traveler’s device is not compatible 

• The traveler entered the wrong email 

• The traveler changed plans after delivery 

• The eSIM provider does not allow cancellation 

Device compatibility should be checked before purchase.

Airport Transfer Refunds

If airport transfer services are offered, refund eligibility may depend on cancellation timing and supplier rules.

Refunds may not be available if:

• The driver has already been assigned 

• The transfer is within the non-refundable period 

• The traveler does not show up 

• The flight details were incorrect 

• The traveler went to the wrong pickup point 

• The traveler did not respond to driver/support messages 

• The supplier cancellation window has passed 

Transfer rules should be displayed clearly before booking.

Lounge Access Refunds

If lounge access is offered, refund eligibility may depend on ticket issuance and supplier rules.

Refunds may not be available if:

• The lounge voucher has been issued 

• The lounge service date has passed 

• The traveler used the voucher 

• The traveler was denied due to airline, airport, or document issues 

• The supplier marks the booking as non-refundable 

No Refund for Immigration or Airline Decisions

Refunds are not provided for decisions made by third parties or authorities, including:

• Immigration refusal 

• Visa refusal 

• Airline denied boarding 

• Incorrect visa documents 

• Passport validity issues 

• Health-screening decisions 

• Border officer decisions 

• Traveler’s failure to meet entry rules 

• Travel bans or restrictions 

• Airline schedule changes 

This site cannot control immigration, airline, embassy, border, or government decisions.

No Refund for Failure to Read Site Notices

Refunds may not be available if the user failed to read or understand important notices clearly displayed on the site, including:

• Independent-site disclaimer 

• Official TDAC no-fee notice 

• Service fee disclosure 

• Refund Policy 

• Privacy Policy 

• Terms and Conditions 

• TDAC is not a visa notice 

• No immigration guarantee notice 

Users should read all important notices before submitting information or making payment.

Payment Gateway and Bank Charges

Refunds may be reduced by non-refundable payment gateway fees, bank charges, currency conversion charges, or transaction fees where applicable.

Refund processing times may depend on:

• Payment gateway 

• Bank or card issuer 

• Currency 

• Country 

• Payment method 

• Fraud-prevention review 

• Internal verification 

This site cannot guarantee exact bank processing time after a refund is issued.

Chargebacks and Payment Disputes

If you raise a chargeback or payment dispute, the service may be paused while the issue is reviewed.

You should contact support first before filing a chargeback so the issue can be reviewed. If a chargeback is filed after the service has already been provided, records may be submitted to the payment provider to show the service status, communication history, and policy terms.

How to Request a Refund

To request a refund, contact support through the Contact Us page.

Include:

• Full name 

• Email address used for payment 

• Reference number, if available 

• Transaction ID, if available 

• Payment date 

• Amount paid 

• Reason for refund request 

• Screenshots or proof, if relevant 

Button Text:
Request Refund
Contact Support

Refund Review Process

A refund request may be reviewed using the following process:

1. Receive refund request 

2. Verify user identity and payment details 

3. Check service status 

4. Check whether processing has started 

5. Check whether optional add-ons were booked 

6. Review user-provided information 

7. Apply the Refund Policy 

8. Approve, partially approve, or decline the request 

9. Notify the user by email 

Refund approval is not automatic and depends on the facts of the request.

Refund Decision Categories

Approved Refund

A refund may be approved if no work has started, duplicate payment is verified, or the service could not be provided due to an internal issue.

Partial Refund

A partial refund may be offered if some work has been completed but part of the service could not be provided.

Declined Refund

A refund may be declined if processing has started, the service has been completed, incorrect information was provided, or the request falls under a non-refundable condition.

Suggested Refund Confirmation Message

Use this when a refund is approved:

Your refund request has been approved. The refund will be processed to the original payment method where possible. Bank or payment gateway processing times may vary depending on your payment provider.

Suggested Refund Decline Message

Use this when a refund is declined:

After reviewing your refund request, we are unable to approve a refund because processing, review, support, or service work had already started or the request falls under the non-refundable conditions explained in our Refund Policy.

Important Safety Warning

Travelers should be careful when using TDAC-related websites. Thailand’s Immigration Bureau has warned foreign travelers about fraudulent websites falsely offering TDAC services for a fee, while emphasizing that the official TDAC process is mandatory but free through official government channels. 

Before using any TDAC-related website, check:

• Clear independent-site disclosure 

• Clear service-fee disclosure 

• Privacy Policy 

• Data Protection Policy 

• Cookie Policy 

• Terms and Conditions 

• Contact information 

• Secure forms 

• No false government branding 

• No guaranteed immigration approval claim 

FAQs for Refund Policy Page

Is the official TDAC free?

Yes. The official TDAC website states “No Fees.” 

Is this site the official Thai Immigration website?

No. Thailand Digital Arrival Card (TDAC) is an independent informational and assistance Google Site. It is not the official Thai Immigration website or a government authority.

What is refundable?

A refund may be possible before processing starts, for duplicate payments, or if the service cannot be provided due to an internal issue.

What is non-refundable?

Fees may be non-refundable once review, processing, preparation, support, submission help, update help, or optional travel-service booking has started.

Can I get a refund if I entered wrong information?

Usually no. Travelers are responsible for providing accurate passport, travel, accommodation, and health declaration details.

Can I get a refund if my flight or hotel changes?

Usually no. Flight or hotel changes are travel-plan changes and may require an update or new support request, not a refund.

Can I get a refund if I completed TDAC myself after payment?

A refund may be considered only if processing had not started. If review or support work already started, the fee may be non-refundable.

Are optional travel add-ons refundable?

Optional travel add-ons depend on supplier rules. Transfers, eSIMs, lounge access, and similar services may become non-refundable once booked, issued, delivered, activated, or used.

How do I request a refund?

Use the Contact Us page and provide your full name, payment email, reference number, transaction ID, payment date, amount paid, and reason for the refund request.

Does paying a service fee guarantee entry into Thailand?

No. Paying a fee does not guarantee TDAC acceptance, visa approval, airline boarding, immigration clearance, or entry into Thailand.