Last Updated: 1 May 2026

This Privacy Policy explains how Thailand Digital Arrival Card (TDAC) may collect, use, store, protect, and handle information when travelers use this Google Site, submit a contact form, request TDAC assistance, ask for status guidance, request update support, or use related traveler services.

The official TDAC process requires travelers to provide details such as personal information, passport details, trip information, accommodation information, health-status information, and an email address to receive the Thailand Digital Arrival Card. 

Important Notice

Thailand Digital Arrival Card (TDAC) is an independent informational and traveler assistance Google Site.

This site is:

• Not the official Thai Immigration website 

• Not owned or operated by the Thai government 

• Not affiliated with Thai Immigration, any embassy, or any consulate 

• Not authorized to make immigration decisions 

• Not able to guarantee TDAC acceptance, visa approval, or entry into Thailand 

The official TDAC website states “No Fees,” so any fee charged by an independent assistance service should be understood as a separate service fee, not a Thai government fee. 

Purpose of This Privacy Policy

This Privacy Policy is designed to help visitors understand:

• What information may be collected 

• Why information may be collected 

• How information may be used 

• How traveler data may be protected 

• When information may be shared 

• How long information may be kept 

• What choices and rights users may have 

• How to contact the site for privacy-related requests 

Because TDAC-related support may involve passport, travel, accommodation, and health declaration information, users should read this policy carefully before submitting any personal data.

Information We May Collect

Depending on how you use this Google Site, we may collect the following types of information.

1. Contact Information

This may include:

• Full name 

• Email address 

• Phone number, if provided 

• Country of residence 

• Nationality / citizenship 

• Preferred contact method 

• Message details submitted through a form 

This information may be collected when you contact us, request support, ask a question, or submit a TDAC-related inquiry.

2. Passport and Identity Information

If you request TDAC assistance, update support, or status guidance, you may be asked to provide traveler identity details such as:

• Full name as shown on passport 

• Passport number 

• Nationality / citizenship 

• Date of birth 

• Gender 

• Passport issue country 

• Passport expiry details, if required 

Only provide passport-related information when necessary and through a secure, trusted form or communication channel.

3. Travel Information

TDAC-related support may require travel details such as:

• Arrival date in Thailand 

• Flight number 

• Arrival airport, land checkpoint, or sea port 

• Departure country or boarding location 

• Travel purpose 

• Transit details 

• Travel route 

• Family or group travel details 

The official TDAC guide confirms that travelers enter trip information and accommodation information as part of the arrival card process. 

4. Accommodation Information

You may provide accommodation details such as:

• Hotel name 

• First address in Thailand 

• Province or city 

• District or area 

• Contact number of accommodation, if available 

• Private residence address, if staying with family or friends 

Accommodation information may be needed to help review or support TDAC preparation.

5. Health Declaration Information

TDAC may require health-status or health declaration information. The official guide says travelers enter health status information as required by Thailand’s Ministry of Public Health, and the system may request additional health information depending on recent travel, boarding country, nationality, or flight. 

This may include:

• Countries visited before arrival 

• Recent travel history 

• Health declaration answers 

• Related arrival information requested by the TDAC process 

Health-related information should only be collected when necessary for TDAC-related assistance or travel support.

6. Family and Group Traveler Information

If you request help for family or group travel, we may collect information about multiple travelers, including children and infants.

This may include:

• Passport details for each traveler 

• Date of birth for each traveler 

• Nationality of each traveler 

• Shared or separate travel details 

• Shared or separate accommodation details 

• Health declaration details for each traveler 

Users submitting information for family members or group travelers should confirm they have permission to provide those details.

7. Form, Message, and Support Information

When you submit a contact or support request, we may collect:

• Request type 

• Reference number, if any 

• TDAC number, if provided 

• Description of the issue 

• Uploaded documents, if enabled 

• Screenshots, if provided 

• Communication history 

• Support notes related to your request 

This helps us understand, review, and respond to your inquiry.

8. Technical and Usage Information

When you use this Google Site, some technical information may be collected automatically by Google Sites, Google Forms, Google Analytics, or other connected tools if used.

This may include:

• Browser type 

• Device type 

• Approximate location 

• IP address 

• Pages visited 

• Time spent on the site 

• Referral source 

• Form submission time 

• Cookie or analytics data 

If analytics or tracking tools are used, they should be disclosed clearly in the Cookie Policy.

How We May Use Your Information

We may use collected information for the following purposes:

• To respond to your questions 

• To provide TDAC-related guidance 

• To help prepare or review TDAC information 

• To assist with status-check or update-related requests 

• To communicate about your inquiry 

• To provide family or group travel support 

• To troubleshoot missing confirmation or incorrect details 

• To improve site content and user experience 

• To maintain records of support requests 

• To prevent fraud, misuse, or unauthorized activity 

• To comply with applicable legal or operational requirements 

We do not use traveler information to make immigration decisions. Final entry permission is decided by the relevant Thai immigration authorities.

Legal Basis for Processing Information

Depending on the situation, information may be processed because:

• You provided consent 

• Processing is needed to respond to your request 

• Processing is needed to provide requested assistance 

• Processing is needed for customer support 

• Processing is needed for legitimate operational purposes 

• Processing is needed for legal, safety, or fraud-prevention reasons 

Where sensitive information is involved, such as passport or health declaration details, it should be handled carefully and only for the purpose for which it was provided.

How We May Share Information

We do not sell passport, travel, or personal information.

Information may be shared only when necessary, such as:

• With authorized support team members handling your request 

• With service providers used to operate forms, email, storage, or communication tools 

• With payment processors, if paid services are used 

• With travel-service providers, if you selected optional add-ons 

• With official systems or authorities, only when required for the requested service or by law 

• When necessary to protect legal rights, prevent fraud, or respond to lawful requests 

If optional travel services such as transfers, eSIM, lounge access, or arrival support are offered, only the information required to provide that service should be shared with the relevant provider.

Use of Google Sites and Google Forms

This website may be built using Google Sites and may use Google Forms or other Google services to collect information. When you submit information through Google services, Google’s own privacy and security practices may also apply.

Users should avoid submitting sensitive information through forms unless they trust the form, understand the purpose, and have reviewed the relevant privacy notice.

Cookies and Analytics

This Google Site may use cookies or analytics tools to understand visitor behavior and improve the site.

Cookies may be used for:

• Basic site functionality 

• Security 

• Analytics 

• Performance improvement 

• Remembering preferences 

• Measuring page visits 

If Google Analytics or similar tools are used, they may collect technical usage information such as browser type, device type, approximate location, visited pages, and interaction data.

For more details, users should read the Cookie Policy page.

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Data Retention

We keep personal information only for as long as reasonably necessary for the purpose it was collected.

Retention periods may depend on:

• Whether the request is still active 

• Whether support has been completed 

• Whether payment or refund records are needed 

• Whether legal or compliance records must be kept 

• Whether fraud-prevention or dispute records are needed 

• Whether the user requests deletion 

Sensitive TDAC-related information should not be kept longer than necessary. When information is no longer needed, it should be deleted, anonymized, or securely archived where appropriate.

Data Security

We aim to protect personal information using reasonable administrative, technical, and organizational safeguards.

Security practices may include:

• Limiting access to authorized team members 

• Using secure account access 

• Avoiding unnecessary sharing of passport data 

• Storing information only where needed 

• Reviewing support access 

• Deleting unnecessary documents 

• Using trusted service providers 

• Taking extra care with children’s data and group traveler details 

No online system is completely risk-free. Users should also protect their own email accounts, devices, passwords, and travel documents.

Sensitive Information

TDAC-related support may involve sensitive information, including passport details, date of birth, nationality, health declaration information, travel route, hotel address, and family traveler details.

Users should not share sensitive information through:

• Public comments 

• Social media posts 

• Unknown WhatsApp groups 

• Public forums 

• Unverified agents 

• Unsecured websites 

• Public Wi-Fi without protection 

Only share sensitive information when necessary and through secure, trusted channels.

Children’s Privacy

Children and infants may require TDAC when entering Thailand. When information about children is submitted, it should be provided by a parent, guardian, or authorized adult.

Children’s information may include:

• Passport details 

• Full name 

• Date of birth 

• Nationality 

• Travel details 

• Accommodation information 

• Health declaration information 

We do not knowingly collect children’s information for unrelated marketing purposes. Children’s data should only be used for TDAC-related assistance, family travel support, or necessary service communication.

User Rights and Choices

Depending on applicable law and the nature of the request, users may request to:

• Access their personal information 

• Correct inaccurate information 

• Update contact details 

• Request deletion of information 

• Withdraw consent where applicable 

• Ask how their information is used 

• Request limitation of processing 

• Object to unnecessary processing 

• Request a copy of submitted information, where possible 

To protect privacy, we may need to verify your identity before processing a request.

Correction of Information

Travelers are responsible for providing accurate details. If incorrect information is submitted, users should contact support as soon as possible.

Common corrections may involve:

• Email address 

• Arrival date 

• Flight details 

• Hotel or Thailand address 

• Travel route 

• Health declaration details 

Some official TDAC fields may not be editable through the normal update process. The official guide says certain fields such as full name in passport, nationality/citizenship, and date of birth cannot be updated through that process. 

Data Deletion Requests

Users may request deletion of personal information where appropriate.

However, deletion may not always be immediate or possible if:

• The request is still being processed 

• Records are needed for payment, refund, or dispute handling 

• Legal or compliance obligations require retention 

• Fraud-prevention or security records must be kept 

• Information has already been submitted through an official or third-party system outside our control 

When deletion is possible, information should be removed or anonymized within a reasonable period.

Email Communication

If you contact us or submit a form, we may use your email address to:

• Respond to your inquiry 

• Ask for missing information 

• Provide TDAC-related guidance 

• Send status or update-related communication 

• Share support instructions 

• Provide service-related notices 

• Send confirmation of your request 

We should not send unrelated marketing emails unless you have clearly agreed to receive them.

Payment Information

If paid assistance or optional travel services are offered, payment may be processed through a third-party payment provider. This site should not directly store full card details unless a secure, compliant payment system is used.

Payment-related records may include:

• Payment status 

• Transaction reference 

• Amount paid 

• Service selected 

• Refund status 

• Invoice or receipt details 

Payment processors may have their own privacy policies and terms.

Optional Travel Add-Ons

If optional add-ons are offered, such as airport transfer, eSIM, lounge access, or arrival support, only the information needed to provide that service should be collected and shared.

For example:

• Airport transfer may require name, arrival flight, pickup time, hotel address, and contact details 

• eSIM support may require email address and device compatibility details 

• Lounge access may require traveler name, date, and booking details 

Optional travel services are separate from the official TDAC process.

International Data Transfer

Because Google services, email tools, payment processors, and travel-service providers may operate in different countries, your information may be processed or stored outside your country of residence.

Where information is transferred internationally, reasonable steps should be taken to protect it according to applicable privacy and data-protection standards.

Third-Party Links

This site may include links to official websites, travel partners, payment providers, external resources, or third-party tools.

We are not responsible for the privacy practices of third-party websites. Users should read the privacy policy of any external website before submitting personal, passport, travel, or payment information.

Scam and Fake Website Warning

Travelers should be careful with TDAC-related websites. Thailand’s Immigration Bureau has warned foreign travelers about fraudulent websites offering TDAC services for a fee, while emphasizing that the process is mandatory but free through official government channels. 

Before submitting personal data, check:

• Clear independent-site disclosure 

• Clear service fee disclosure 

• Privacy policy 

• Data protection policy 

• Refund policy 

• Contact information 

• Secure form handling 

• No false government branding 

• No guaranteed immigration approval claim 

Do Not Submit Unnecessary Information

Only submit information that is required for your request.

Do not submit:

• Unnecessary passport copies 

• Full payment card details through normal forms 

• Passwords 

• Bank login details 

• Unrelated medical records 

• Unrelated family documents 

• Social media account passwords 

• Information about travelers who did not authorize you 

If a document is not required, do not upload it.

Accuracy of Information Provided by Users

Users are responsible for ensuring that all information submitted is accurate, complete, and truthful.

Before submitting any TDAC-related request, check:

• Full name as shown on passport 

• Passport number 

• Nationality / citizenship 

• Date of birth 

• Arrival date 

• Flight number 

• Hotel or Thailand address 

• Email address 

• Health declaration information 

• Details for children and family members 

Incorrect details may cause delays, update requirements, resubmission, or travel inconvenience.

Data Breach and Security Incident Handling

If we become aware of a data breach or security incident affecting personal information, we should take reasonable steps to:

• Investigate the issue 

• Limit further unauthorized access 

• Identify affected information 

• Notify affected users where appropriate 

• Cooperate with service providers or authorities where required 

• Improve safeguards to reduce future risk 

The exact response may depend on the nature of the incident and applicable legal requirements.

Updates to This Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes in website practices, TDAC-related services, legal requirements, data handling, Google Site tools, or support processes.

The latest version should always show the Last Updated date at the top of the page.

Last Updated: 1 May 2026

Contact for Privacy Requests

Use this section on your Google Site:

For privacy-related questions, correction requests, deletion requests, or data-protection concerns, please contact us through the Contact Us page or the privacy contact method provided on this site.

When contacting us, include:

• Your full name 

• Email address used in the request 

• Reference number, if available 

• Clear description of your privacy request 

• Proof of identity, if required for verification 

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FAQs for Privacy Policy Page

What personal information may this site collect?

This site may collect contact details, passport information, travel details, accommodation information, health declaration details, support request details, and technical usage information depending on how you use the site.

Why does TDAC support need passport and travel information?

TDAC-related assistance may require passport, personal, travel, accommodation, and health declaration information because these details are part of the official TDAC submission process. 

Is this the official Thai Immigration website?

No. Thailand Digital Arrival Card (TDAC) is an independent informational and assistance Google Site. It is not the official Thai Immigration website or a government authority.

Is the official TDAC free?

Yes. The official TDAC website states “No Fees.” 

Is my passport information sold?

No. Passport, travel, and personal information should not be sold. It should only be used for the purpose of responding to your request, providing assistance, or completing selected services.

Can I request deletion of my information?

Yes, you may request deletion where appropriate. Some information may need to be retained for legal, payment, refund, dispute, security, or compliance reasons.

Can I correct my submitted information?

Yes, you may request correction of information held by this site. For official TDAC records, some fields may have restrictions, and certain identity fields may not be editable through the normal update process. 

Does this site use cookies?

This Google Site may use cookies or analytics tools depending on the setup. Users should read the Cookie Policy for more details.

Is children’s information collected?

Children’s TDAC-related information may be collected only when submitted by a parent, guardian, or authorized adult for family travel support.

How can I avoid fake TDAC websites?

Use trusted sources, check the official government website, read disclosures carefully, avoid misleading “official” claims, and do not enter passport details on websites without clear privacy and service-fee policies. Thai Immigration has warned travelers about fraudulent TDAC websites charging fees.