Welcome to the FitZay Support Center!
We’re here to make sure you get the best experience from your workout planner—whether you're building muscle, losing weight, improving overall fitness, or staying consistent with daily activity.
If you need help with features, troubleshooting, or account questions, you’ll find everything you need below.
📘 Getting Started
FitZay: Workout Planner personalizes your training based on your goals, body data, and experience level. Once you set up your profile, the app creates a tailored workout plan that adapts as you progress. You can switch between Home Workouts and Gym Workouts anytime.
💪 Key Features Overview
Personalized Workout Plans
Automatically generated routines based on your goals—muscle gain, weight loss, or staying active.
Home & Gym Workouts
Choose equipment-free sessions or guided gym routines designed for maximum efficiency.
Smart Training Algorithm
Your virtual coach dynamically adjusts reps, sets, and rest time based on your performance.
Easy-to-Follow Exercise Guides
Detailed instructions + visuals to ensure perfect form and safe training.
Sleep Tracker
Monitor sleep quality, recovery trends, and nighttime patterns.
Step Counter
Track daily steps, calories, and distance to stay active all day.
Water Reminder
Smart hydration alerts based on your daily needs.
Daily Motivation
Inspirational quotes, reminders, and progress insights to keep you consistent.
🛠️ Troubleshooting & Common Issues
1. Workouts Not Loading
Check your internet connection
Close and restart the app
Update the app to the latest version
2. Step Counter Not Tracking
Make sure motion & fitness permissions are enabled
Ensure your device sensors are working
Keep the app running in the background
3. Water Reminder Not Working
Enable notifications
Check Do Not Disturb mode
Allow background app refresh
4. Sleep Tracker Not Syncing
Verify health permissions (iOS Health / Google Fit)
Keep your device worn while sleeping (if using device sensors)
5. Personalized Plan Not Updating
Complete your daily workouts
Allow the app to gather performance data
Refresh your plan inside the settings
📩 Need Additional Support?
If you can't find your solution here, we’re happy to help.
Contact us at:
📧 support@technestservicesios@gmail.com (example — replace with your email)
Our support team typically responds within 24–48 hours.
❓ Frequently Asked Questions (FAQs)
1. Is FitZay suitable for beginners?
Yes! FitZay offers beginner-friendly exercises, step-by-step guidance, and easy routines. You choose your level, and we adjust everything.
2. Do I need gym equipment?
Not at all. You can choose:
Home Workouts (no equipment required)
Gym Workouts (machines + weights)
3. How does the Smart Training Algorithm work?
FitZay analyzes your completed workouts, reps, and difficulty level to adjust:
Sets
Reps
Rest times
This ensures steady progress and prevents plateaus.
4. Can I change my fitness goal later?
Yes, you can update your goal anytime from the profile or settings tab. Your plan will regenerate instantly.
5. Why do I need to allow notifications?
Notifications help with:
Water reminders
Daily motivation
Workout schedule reminders
These ensure consistency and better results.
6. Does the app track calories?
Yes, calories burned are estimated for steps and workouts, helping you monitor daily activity levels.
7. Is my health data secure?
Absolutely. Your data is stored securely and never shared with third parties without your permission.
8. Do I need internet to use the app?
Most features work offline, but:
Plan updates
Account sync
Content refresh
require an internet connection.
9. Can I use the app without creating an account?
Basic features may work, but personalized plans, progress tracking, and backups require an account.
10. Does FitZay replace a personal trainer?
FitZay provides professional-level guidance, but it is not a medical or professional substitute.
Always consult a doctor before starting any intense fitness program.