Suggested Do's & Don'ts

Suggested Do's and Don'ts for Event Directors

DO'S

• Always return phone calls or be available to answer questions and guide your customers to the best of your ability. NCS wants to provide excellent customer service!

• Communicate (email, phone call, text or website) with your teams with regards to any schedule changes or updates, weather conditions or cancellations.

• It is the event director's responsibility to ensure that all teams have updated rosters uploaded and current team insurance uploaded and approved.

  • Effective Jan 2022 all event directors that allows team(s) to participate without an uploaded "approved" insurance policy will be charged a fee to cover these teams in that event. This invoice will be generated, directly to the event director (not the team) the day after their event concludes @ 2pm CST.

• Drop teams/divisions from your event(s) that have failed to provide payments or dropped by the event deadline, if applicable.

• Do let NCS know if a team is disruptive or detrimental to your event, so we are "in the know" of adverse behavior.

• Do let NCS know if a team fails to comply with roster or rules issues.

• Do let NCS know if a team's payment is returned, cancelled.

• Do make all your refunds in a timely manner or transfer payments to other events, whichever is applicable.

• Do advertise on social media with flyers and ads to help promote the NCS events for your teams.

DON'TS

• Don't debate with teams over issues that cannot be resolved, such as: accusations of a bad draw, favoritism, umpire bias, etc.......

*Always refer to the guidelines, rules and procedures set out in the NCS National Policies.

• Never respond to an email or text in writing that is hostile in nature. If an individual or team threatens legal action, cease all correspondence verbally and in writing and contact an NCS National Board Member immediately.

• Don't let a team play in your event if they have not registered with NCS.

• Don't let a team play in your event if they do not have an "Approved" team insurance uploaded in their accounts.

• Don't let a team play in your event if they do not have a roster that has a minimum of "8" approved players before the start of your event.

• Don't let a team play in your event if their tournament payment is "NOT" in prior to the event deadline.

  • If you let a team play without payment and they "fail" to show up, the liability lies on you as the tournament host for letting teams enter and forfeit without payments. "Teams follow their money", so make them pay.

• Don't send out massive or repetitive emails, as teams tend to send your messages to "Spam" if they become overwhelming. Additionally, teams receiving repetitive emails can draw negative conclusions of their own as to why they are receiving these emails, one of which could be a sense of desperation on the event host part.

• Don't offer items from manufacturer's that are direct competitors with an NCS sponsor without approval from the NCS National Board.

SUGGESTIONS:

• If you are a event director that offers "specials" such as:

  • First three teams get a free entry.......our suggestion is to make them pay when they commit to the event and then "refund" their entry fee at team check-in. As we said before, "Teams follow their money". If you let them enter without payment, they are liable to "bail" on you because they have no "skin in the game".

• If you are a event director and offering items, such as:

  • Uniforms for teams, gloves, etc......make sure you place in your tournament profile that these offerings are only good if the tournament successfully makes! Teams become very upset if something is offered and then the tournament is cancelled. Make sure you are very clear with your offers and have a way to gracefully escape, if needed.

• Do not depend on just the NCS website to advertise your events. You need to utilize social media, flyers, personal phone contact to push your events and begin the process of teams looking for your events.