This course reviews strategies pharmacy staff can implement in order to decrease customer wait time in a pharmacy.  An ongoing scenario illustrates how staff can analyze the problem and work together to implement strategies to support the business goal.

This course reviews ways restaurant staff can identify and support customers who are having a severe allergic reaction and identify actions they can take to ensure the customer receives the support needed.  Interactions include a review of symptoms, indications that 911 needs to be called and a review of the Maryland Good Samaritan Law.  A review of when and how to inject an epi pen is also a part of this course.

This course reviews strategies pharmacy staff can implement in order to decrease customer wait time in a pharmacy.  An ongoing scenario illustrates how staff can analyze the problem and work together to implement strategies to support the business goal.