My Process

I use a collaborative, iterative process grounded in established methodologies. I begin with a thorough needs analysis, conducted in partnership with stakeholders, subject matter experts (SMEs), and colleagues, to clearly define business goals and areas where workflows can be integrated. Custom AI agents are built to reduce bottlenecks and direct focus on high-value tasks. My design process includes techniques to engage learners, decrease cognitive load, and support integration of skills in the workplace.

RISE CONTENT MAP

IDENTIFYING AND PROVIDING SUPPORT TO INDIVIDUAL SUFFERING FROM ANAPHYLAXIS (Rise Content Map for website)

This course reveiws ways restaurant staff can identify and support customers who are having a severe allergic reaction and identify actions they can take to enusre the customer receives the support needed. Interactions include a review of symptoms, indications that 911 needs to be called and a review of the Maryland Good Samaratin Law. A review of when and how to inject an epi pen is also a part of this course.

Rise Sample

Rise Design Document

E-Learning Page

STORYLINE CONTENT MAP

IMPROVING CUSTOMER WAIT TIME AT A PHARMACY (Storyline Content Map for website)

This course reviews strategies pharmacy staff can implement in order to decrease customer wait time in a pharmacy. An ongoing scenario illustrates how staff can analyze the problem and work together to implement strategies to support the business goal.

Storyline Sample

Storyline Design Document

E-Learning Page

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