Brand positioning is about how and which place the brand occupies in a customer’s mind. how a brand differs from its competitors and how it resonates in customers’ minds. It's a key component for developing an effective marketing strategy, therefore it involves creating brand associations in customers’ minds to make them perceive the brand in a specific way.
A brand may use a slogan to focus its position on its core benefit, customer, its business methods or even comparing the competition.
Customer/Benefit - Sainsburys "Live well for less", L'Oreal "Cause you're worth it"
Quality - Coca Cola "The real thing", Subway "Eat fresh"
Business methods - Cadburys "A glass & a half", Burger King "Have it your way".
Competition - Sky Bet "Betting better" , Budweiser "King of beers"
Brand positioning is more than a good slogan, but a slogan is is often the most customer-facing element of positioning. A slogan should be simple, memorable, convey emotion and differentiate your brand from the market.
Creating a unique position in the marketplace requires a careful choice of target market and establishing a clear advantage in the minds of those people. This can be achieved through brand names, image, service, design, packaging & delivery.
Value-based positioning has two approaches and both are based are very much dependent on the quality of the product. They use a psychological approach which exploits the belief that more expensive something is, the better it is. This increases the value in the minds of the customer and the product is positioned as expensive and useful and good.
Alternatively, you can also position your brand as providing high quality and high value-priced products or services. It is essential in value positioning that the company should first establish the values of the product in the market for themselves to sell.
An excellent example of a strategy would be Southwest airlines which are offering affordable flights to people along with free check-in luggage. Thereby Southwest airlines establish its value in the minds of the customer.
Positioning with the help of an important parameter like quality can be a very challenging positioning strategy. Although it can be combined with other strategies and positioned easily. Every business in the market nowadays is trying to establish quality and its commitment to maintain it.
One unique way to distinguish your products amongst the competitors would be to narrow the focus to a particular area of expertise and use that as branding strategy in terms of quality positioning. For example, when it comes to audio everybody knows that Bose audio is the best, they have positioned themselves in that way. There worked only on one parameter significantly rather than working on all parameters simultaneously.
This makes them specialized in one feature thereby ensuring proper focus on the quality of that particular feature. Another example would be BlackBerry mobile phones which used by selective few in the market but seen as one of the best phones when it comes to security.
Since the competition has increased companies are taking this strategy to demonstrate the superiority amongst all other available competitors in the market. Right from insurance companies to mobile phones every company establishes its supremacy by comparing their products or services to other companies or direct competitors.
The messages are usually straight, clear and address the competition directly although some may use an indirect reference to their competitors. An example would be, in 2017 iPhone X was launched with the notch in the mobile for the first time in the industry. Samsung mocked Apple by creating an ad in which a person if the notch stands in the line to buy new Apple iPhone while a person who just switched from Apple to Samsung is depicted to be happier. This was an indirect reference to Apple and its new phone while mocking its shortcomings.
In 2018, Google launched Pixel 3 with a premium feature called Night Sight. To promote that feature during the launch event of the phone the company experts compared of pictures clicked by phone then directly and side by side with a picture clicked by Google pixel 3 with night sight. This would be an example of direct competitor-based positioning.
Working with the benefits of attributes and communicating those benefits to the customer has been an old strategy followed by many brands. The strategy highlights the benefits of the product or service to the customers and cream that no computer can copy them since their unique to that particular brand. Sensodyne is an example which uses benefit positioning and today is a premium toothpaste in the market of oral dentistry and oral hygiene. It has positioned itself as an oral medical solution provider which customer can use on a day-to-day basis to get rid of oral problems.
While other kinds of toothpaste focus on whitening and reducing the bad breath Sensodyne has focused on medical aspects of oral hygiene which is a unique benefit in the market and that has helped them to stand out.
Many brands present themselves as a solution provider to the problems of the customers. The ideology behind such positioning is to demonstrate that this particular brand can help you solve your problems instantly and efficiently. Banks, Insurances, and loans have started themselves to a position as a solution provider.
Often advertised as ‘Need a loan? Contact us and we will get the loan Approved within Minutes or Seconds with minimum documentation’ is the claim which is followed by many banks thereby acting as a solution provider to the financial problems of the customer.
As much as quality plays an important role in the product success price is an equally important factor which determines the enormity of success of a particular brand. Why is there are expensive brand positioning themselves as unique and niche, the appeal to a very limited segment of customers who can afford to purchase them? There still remains a major bulk order chunk of customers who are not able to purchase those nice products or services. It is to appeal to these customers that price positioning is done by many Brands. One such example of price positioning is Air Asia, which is the South Asian airline service, whose operations are based in Malaysia.
The airline has successfully positioned itself as an economic service appealing to the middle class and lower middle class and making foreign tours possible for them. While they may compromise on the quality sometimes, the fact still remains that they are seen as the first choice by every first-time flight travellers who cannot afford to travel by a luxury brand like American airlines.
Using celebrities as a spokesperson to endorse a particular category of product or services has been a popular way for a long time. The aim of celebrity-driven positioning is to get the attention of people and increase brand awareness and recognition by associating the product or a brand with the glamorous personality of the particular celebrity. This is often an expensive affair for the companies but they knowingly choose this method of splurging because of the fact of familiarity and popularity of the celebrity.
This association of celebrity with the brand inspires many buyers who follow the celebrity to buy the same brand and make them feel psychologically associated with the celebrity.
Very few companies have opted for this route since to declare a market leader you would require your brand to be the best and unique in the market. Many companies start with this positioning but as competition increases, they fall out and the strategy needs to be revamped. The best examples of long-term leadership-based positioning are done by Facebook. In the segment of social media, Facebook is unique in terms of the services it provides and has the greatest number of users associated with it.
Why there are other players like Instagram which is owned by Facebook, Twitter, Snapchat, none of the services overlaps in the category of services provided by Facebook wild Facebook, on the other hand, provides part of services that all of these provisions. With recent acquiring of Instagram and WhatsApp Facebook has become the unrivalled leader in the industry of social media.
After identifying the target audience and segmenting its marketing, a business needs to successfully position its brand. The 4Cs is a useful framework created by David Jobber and John Fahy in 2009 to create a strong positioning statement.
Clarity - Positioning idea must be clear in terms of both target market and differential advantage. A slogan should convey the simple message and is memorable. eg: Tesco - Every little helps. Wilko - Lots of little wins
Consistency - People are bombarded with advertising daily, to cut through the noise, a consistent message is key. A brand cannot communicate value one year then prestige the next. eg: Gillette - The best a man can get
Credibility - A brand's comms - Its subject matter, tone of voice - must be credible. The differential advantage and/or a brands claims must be deemed reasonable. in the eyes of a customer. Eg: Nokia dominated smartphones until the launch of iPhone & Android. Nokia's native software failed to keep up and they lost credibility & market share.
Competitiveness - The differential advantage should have a competitive edge. It should offer something of value to the customer that the competition is failing to recognise. A gap in the market. Eg: Netflix was first to market as an online movie streaming service at a time when DVDs were still being rented via the post (via Lovefilm). It's now a major player in the highly competitive streaming market. Lovefilm no longer operates and was taken over by Amazon.
Clarity - Positioning idea must be clear in terms of both target market and differential advantage. A slogan should convey the simple message and is memorable. eg: Tesco - Every little helps. Wilko - Lots of little wins
Consistency - People are bombarded with advertising daily, to cut through the noise, a consistent message is key. A brand cannot communicate value one year then prestige the next. eg: Gillette - The best a man can get
Credibility - A brand's comms - Its subject matter, tone of voice - must be credible. The differential advantage and/or a brands claims must be deemed reasonable. in the eyes of a customer. Eg: Nokia dominated smartphones until the launch of iPhone & Android. Nokia's native software failed to keep up and they lost credibility & market share.
Competitiveness - The differential advantage should have a competitive edge. It should offer something of value to the customer that the competition is failing to recognise. A gap in the market. Eg: Netflix was first to market as an online movie streaming service at a time when DVDs were still being rented via the post (via Lovefilm). It's now a major player in the highly competitive streaming market. Lovefilm no longer operates and was taken over by Amazon.
A positioning statement is a short declaration that communicates your brand’s unique value to your customers in relation to your main competitors.
"We’re a down to earth and honest business: we are on the inside what we reflect to our customers on the outside. This is our personality. We sum it up as: someone you would want to have a cup of tea with. We’ll be the brand that customers really want to talk to about their real needs. Which means we can design products that simply help, cut out what is not valued and offer customers our best possible price."
The 3 infographics below profiles the three types of customer in wilko's target audience, where they are likely to shop, what media they consume and what their interests are likely to be...
Students/part time job
Setting up a new home or rented place
Quick, easy house makeovers
Simple recipes
Entertaining friends & being social
May send their laundry home to their parents
30-40s couples with children.
In a career role
Keeping kids entertained
Cleaning & tidying a messy house
Training new pets
Have savings to spend on bigger renovation projects
Gardening and housekeeping
Decluttering the house
Spend time with grandkids, baking, playing games.
Positioning the brand within your customer's minds starts within the business. Every member of customer-facing staff has to have a strong representation of your brand. A rude shop assistant is not caring or respectful - not living to brand values.
Every touch point must be consistent. Everything the customer sees or interacts with, such as window posters, shelf edges, touch screen till points must be on brand. If there are elements of brand positioning that are not consistant, it could damage the brand reputation. This also applies to advertising in print, online, social & TV.
In my role as a graphic designer, I must use the correct brand fonts and colours in my work, following the brand guidelines. The copywriters work closely with on Email marketing must ensure correct tone of voice. Emails must be consistant in artistic style so the customer knows it's from wilko, even without looking at the header.
Businesses with a good reputation attract better employees and are highly regarded by customers, so tarnishing that reputation can be most detrimental. Polling has revealed it is the top risk management concern. Warren Buffet said “It takes 20 years to build a reputation and five minutes to ruin it." In the modern era, any kind of news can go viral in minutes giving the company a damaging blow immediately and lose the trust of their customers. Common mistakes include...
Social media misuse - Posting something inappropriate, or not giving a positive response to a customer's complaint. Eg: Mobile phone manufacturer LG posted a tweet mocking the bending issue of the iPhone6, when the tweet itself was sent from an iPhone.
Data loss - Online businesses especially keep a lot of customer data. including addresses, passwords & payment methods. A business must have strong security measures in place, follow and train their staff in legislation such as the Data Protection Act and GDPR to avoid a data breach. Eg: In 2013 a rogue Morrisons employee exposed personal details of 10000 staff due to lax online security measures. Morrisons had to pay out £2million in compensation to its staff. Hackers exposed the login details of eBay's 145million users in May 2014. Their payment info was safe, but users were asked to change their passwords.
Bad publicity - A negative press release, often written with bias or spin,. These headlines are circulated in national & regional media and shared on social media, where disgruntled customers can comment with their opinion. This gathers likes and angry reactions, further magnifying the effect. Eg: wilko is "Disgracefully cutting sick pay". (reality: amending sick pay policy due to high absence rate) also wilko "1500 workers to strike over 'brutal' 7 day rotas" (reality: Opening DCs 7 days in line with industry due to increased demand, hastened with more online shopping during the pandemic)
Shoddy services & pricing - If a business overcharges and/or underperforms (even using dodgy salesmanship) they will damage their reputation when these things come to light. Eg: A cowboy building company could rip customers off and use poor materials. Volkswagon were accused of installing software in their cars that could cheat emissions tests
Some businesses such as Sports Direct, Wetherspoon & Ryanair however can thrive on bad publicity and poor service because they have a "no-frills" business model where the product they sell is much cheaper than anywhere else. This keeps customers coming back despite public opinion of them.
Wilko is a family owned business whose main purpose is to "free up hard-working families to be the best they can be." The business has the products that keep a busy home running smoothly 365 days a year. Hard working families are their core customers, and by solving customer's needs they can "turn wilko likers into lovers." The more people who love the brand, the more store and online visits happen and the more customers spend.
Ahead of their centenary year, wilko launched a new business strategy called 'Shape our future 2030' with the notion of putting great products at the forefront of the business. wilko will strive to become a product-led business with quality own brand products. and create new brands that will be sold in other retailers. Kin Brands Ltd was formed in 2020 as a sister company to wilko in order to sell their new branded range of home, garden and beauty products to other retailers.
wilko's values are a big part of the culture of working and shopping with wilko. They should be embraced by everyone whatever they're doing. wilko's values are centred around 5 key principles, they are...
Be better every day - Continuous learning and development of our staff (a reason why I'm doing this marketing apprenticeship) and as a business, continuously improving our service for our customers.
Pull together - Teamwork and cooperation like a family. The business is stronger when we are all pulling in the same direction and if our course changes, it will be a more seamless transition.
Respect each other - Mutual respect for all, celebrating the diverse cultures of staff & customers and always free to be ourselves.
Show we care - To go the extra mile to care and help others. Look out for each other. Also to care about our products and our performance. Care about the prosperity of the business.
Make it fun - We achieve more when we enjoy our work. Having fun is infectious and our customers will feel the vibe in our stores. The business want team members and customers to have a fun experience at wilko.
K4 -The characteristics and plans of the business and sector they work within, including their vision and valuesThe creative hub is a sub-department in wilko that supports the wider marketing department with all graphical content. The hub work together with external agencies to refine the brand and campaign creative. The hub produces digital content, photography & video, POS, press, brochures and in-store advertising. The hub also responds to business critical updates. This was especially important in 2020 when Coronavirus communication was required in a quick turnaround in an ever-changing situation.
My role as a digital designer is to work on digital such as web graphics, Emails, and social media...
I work with the CRM executive & assistant who devise an ongoing plan of Email campaigns. They provide me with briefs which provide the basis of my Email design. For example the brief may be Spring clean. It's my job to design the Emails using approved creative, cut out and insert the products or source suitable imagery and build the Emails in the campaign editor. The CRM team launch the Email and feedback with results & data analysis which informs future designs.
Regular Email marketing maintains brand awareness, builds relationships and keeping customers engaged between purchases. It can convert prospects into sales and turn one-time buyers into regular customers. We are able to personalise and target different segments of our database. (Eg Pet Emails to pet owners) to maximise conversion.
The digital merchandising team are responsible for organising product categories and displaying our best offers online. I support this by creating all web graphics that can be seen on wilko.com. We are briefed in "BAU" which can be simple price or product changes, to large campaign briefs such as Christmas or January sale. Briefs often require a rapid turn around in order to quickly display our best offers. I work with the UX team who maintain the overall look & feel of the site. on the actual banner sizes and templates.
The social media team creative the marketing plan for channels such as Facebook, Instagram, Twitter & Pinterest. They work closely with the CRM team as Email & social content often go hand-in-hand. I provide the graphics that are displayed on social media channels. The posts drive engagement and conversation. A social media presence Create brand identity and positive brand association. It improves communication and interaction with your key audience.