SUW Policies

Any time you see that a policy reads to submit an "Information Needed" escalation, that now means to submit an "ACP Related Escalations" escalation in Catalyst.

Device Warranty Policy - Revision #4 10-28-24

Retention Program - Revision #5- 4-5-23 - FINAL.pdf

Prepaid Shipping Labels

Policy Refunds

StandUp Wireless App Rewards Program - 4-25-22

StandUp Rewards Training - Sitel 4-25-22

ILD Customer Care Training - V7 - CP

Customer Invoice Request Policy - 2-24-23 - Sitel FInal

V Care Launch - 8-14-23 - Final FE

Policy_Viewing Important Info Field Escalations and Comments during Interactions - Rev #1 - 6-22-22

First Network Turn Down - July 1 2022 - Sitel -Rev #3 -6-24-22

Viewing Important Info Field Escalations and Comments during Interactions - Rev #1 - 6-22-22