We are looking to expand our customer experience with a strong candidate ready to lead our talented team. Please review the job description below and apply at the link at the bottom of the page. Please upload a PDF of your resume with your application.
Job Description:
Coffee Shop Manager – Square Mile Coffee Company
7420 Hamilton Avenue, Mt. Healthy, Ohio 45231
Position Summary
The Square Mile Coffee Shop Manager is responsible for the day-to-day operation of the shop, ensuring consistent execution across staffing, customer service, inventory, and financial controls. The role focuses on building repeatable systems, maintaining accountability, and delivering a reliable customer experience through well-documented processes and team leadership.
Key Responsibilities
1. Operations & Store Management
Oversee daily operations including opening, closing, cleaning, equipment, and store readiness.
Maintain a clean, organized, and customer-ready environment across all operational areas of the coffee shop.
Ensure food and beverage products are fresh, well-stocked, and properly presented.
Monitor equipment performance and ensure timely maintenance and issue resolution.
Enforce safety standards and shop best practices and communicates regularly with staff.
2. Staff Leadership & Training
Lead and model company culture, values, and customer service standards.
Hire, train, and develop baristas, shift leads, and supervisory staff.
Implement structured training programs and ongoing coaching.
Conduct performance reviews and provide continuous feedback.
Maintain a positive, accountable, and high-performing team environment.
Lead regular management meetings to review performance, staffing, and upcoming initiatives.
3. Scheduling & Workforce Management
Develop and publish schedules in advance, aligned with demand and labor targets
Manage staffing levels, hiring needs, and promotion decisions
Enforce attendance, punctuality, and shift coverage policies
Ensure proper staffing deployment for efficient service and workflow execution
4. Inventory & Vendor Management
Monitor inventory levels and eliminate stock-outs and emergency runs .
Manage vendor relationships and coordinate ordering to maintain quality and pricing.
Maintain relationships with professional service providers to ensure proper and timely issues resolution.
Ensure alignment between inventory systems, POS, and ordering processes
5. Financial & Administrative Oversight
Support payroll processes, including accurate timekeeping and tip distribution.
Monitor daily sales, cash handling, and reconciliation processes.
Identify opportunities to improve cost efficiency and margins.
Monitor daily, weekly, and monthly financial performance (sales, labor, and inventory expenses).
Drive revenue growth and improve profitability through operational improvements.
Ensure accurate completion of payroll, reporting, and administrative tasks.
Report performance metrics and insights to leadership.
6. Customer Experience
Take orders from customers, prepare menu items (drinks/food), and serve customers in a professional and friendly manner.
Maintain consistent, high-quality customer service across all shifts.
Respond to customer feedback and resolve issues promptly.
Ensure speed of service through proper staff deployment and workflow management.
Reinforce a welcoming, efficient, and professional customer environment.
7. Marketing, Promotions & Sales Growth
Develop and execute in-store and external promotions to increase traffic and revenue.
Support and oversee social media presence and local marketing efforts.
Coordinate events, sampling programs, and seasonal offerings.
Engage with local organizations and groups to expand the customer base.
Qualifications
3–5+ years of experience in food service or coffee shop operations.
Prior supervisory or management experience preferred.
Strong organizational and communication skills.
Ability to manage multiple priorities and maintain operational discipline.
Experience with POS systems, scheduling tools, and inventory tracking.
Success Metrics
Consistent execution of daily operations with limited oversight.
Stable staffing with levels/scheduling with clear accountability.
Minimal inventory shortages and no emergency runs.
Accurate financial tracking and controlled labor costs.
Positive customer feedback and repeat business.