Delete Your Account
This page explains how users of Speak: AI Language Learning, provided by HyperSoft AI - Apps Lab, can request permanent deletion of their account and associated personal data.
How to Delete Your Account
Open the Speak: AI Language Learning app.
Sign in using your Google account if you are not already signed in.
Open Settings.Speak: AI Language Learning
Select Delete Account.
Follow the confirmation steps shown in the app.
Confirm that you want to permanently delete your account.
Account deletion permanently removes the account data described below. If you cannot access the app, you may request deletion by contacting us at mobiletranslatorapps@gmail.com.
Request Account Deletion by Email
What Is Deleted When You Delete Your Account?
According to our privacy policy, an account deletion request triggers deletion of the following account-associated data:
Data category Deletion / retention
Account information
Name and email address collected through Google Sign-In. (Deleted after an account deletion request.)
Profile information
Native language, English level, learning goal, profession, and topics of interest. (Deleted as account-associated profile data when the account is deleted.)
Call transcripts
Text transcripts of the user's speech generated from call audio. (Deleted after an account deletion request.)
AI feedback reports
Grammar corrections, pronunciation notes, and vocabulary suggestions generated from call transcripts. (Deleted after an account deletion request.)
Call metadata
Call date, time, duration, and partner user ID used for call history. (Deleted after an account deletion request.)
Peer ratings
Ratings given and received after calls. Deleted as account-associated data when the account is deleted.
Favourites
Partners saved by the user. (Deleted as account-associated data when the account is deleted.)
Violation and moderation records
Reports, violation records, severity classifications, moderation actions, and related activity data. (Our privacy policy states that these records are retained until account deletion and are deleted after an account deletion request.)
User activity data used for abuse detection
For example, call frequency and report count. Stored on our backend as moderation/safety data and retained until account deletion.
Subscription and purchase records May be retained as required by law, typically up to 7 years.
Important Information About Account Deletion
Account deletion is permanent and cannot be undone. After deletion, you will no longer be able to access your account, call history, transcripts, AI feedback, ratings, favourites, or other account-associated data.
Data That May Be Retained
Certain subscription and purchase records may be retained for the period required by applicable law. Our privacy policy states that this data may typically be retained for 7 years to satisfy legal and financial record-keeping requirements. (Such records are not retained for ordinary account functionality)
Third-Party Processing and Retention
The privacy policy identifies the following third-party services involved in processing or storing data related to the app's features. Their processing and retention may be governed by their respective policies and applicable agreements.
Provider & Data / purpose (Retention stated in our privacy policy)
ZEGOCLOUD Real-time voice-call infrastructure and temporary cloud recording for the transcription pipeline. (data retentionAudio deleted within 24 hours.)
AssemblyAI Speech-to-text processing of voice audio to produce call transcripts. (data retention Per AssemblyAI API policy — up to 72 hours.)
Google Gemini API Processes call transcripts to generate grammar corrections, pronunciation notes, and vocabulary suggestions. (data retention Per Google API policy)
Google Firebase Stores user profiles, call history, AI feedback, ratings, and favourites; also provides push notification delivery through Firebase Cloud Messaging. (data retention Until account deletion.)
RevenueCat In-app subscription and purchase management. RevenueCat does not receive call data, transcripts, or audio. (data retention Per RevenueCat policy.)
Depending on your location, you may have the following rights regarding your personal data:
Right to access: you can view your call history and AI feedback reports within the app at any time
Right to deletion: you can delete your account from within the app under Settings. This permanently deletes your profile, call history, transcripts, feedback, ratings, and all associated data. Audio recordings are already deleted within 24 hours automatically.
Right to correction: you can update your profile information at any time from the Edit Profile screen
Right to withdraw consent: you may withdraw consent to call transcription at any time by choosing not to use the peer calling feature. Your existing transcripts will be deleted when you delete your account.
We do not offer a data export service. We do not offer the ability to opt out of AI-generated feedback as it is a core and inseparable function of the peer calling feature.
We implement the following security measures to protect your personal data:
All data in transit is encrypted using TLS 1.2 or higher
Audio files are transmitted over encrypted WebRTC connections via ZEGOCLOUD
Firebase data is secured using Firestore security rules and Firebase Authentication
Our backend servers use industry-standard encryption for data at rest
Audio recordings are automatically deleted within 24 hours with no manual override
Access to moderation data and violation records is restricted to authorised team members only
Need Help?
If you cannot access your account or cannot complete the deletion process in the app, contact us at mobiletranslatorapps@gmail.com with the email address associated with your account and state that you want to request account deletion.
App: Speak: AI Language Learning
Developer: HyperSoft AI - Apps Lab
Contact: mobiletranslatorapps@gmail.com