OUR SERVICES
Sparks of Change
Well tailored engagements help teams embrace complexity,
uncover insights, and move from vision to action — confidently.
Well tailored engagements help teams embrace complexity,
uncover insights, and move from vision to action — confidently.
WHAT WE DO
Our Services / Sparks
Our Sparks are structured services designed to help teams gain clarity, generate momentum, and build the confidence to move forward. Each spark delivers contextual, actionable insights in focused timeframes, ensuring that teams receive just the right amount of strategic guidance without overloading resources.
By integrating Desirability, Viability, Feasibility, and Sustainability into each spark, we ensure that teams approach problems holistically, gain new perspectives, and move forward with confidence.
Sparks can be mixed and matched, depending on the team’s needs. Each service can be minimal or more robust, generally ranging from 20 to 80 hours.
Let’s ignite sparks and create ripples—together.
Uncovering insights through user and market research to drive innovation and provide clarity on the challenges ahead.
What We Do:
Conduct user research (interviews, ethnography, surveys) to uncover needs, behaviors, and motivations.
Analyze market trends, competitor strategies, and industry benchmarks.
Assess existing products, services, and experiences for enhancement opportunities.
What You Get:
Key personas that highlight user needs and motivations
Current-state user journeys, pinpointing pain points and friction points
Stakeholder maps outlining key players and their roles
Trend analysis & market comparison reports
Tech analysis of existing solutions and platforms
Defining a north-star vision to guide teams, ensuring alignment and feasibility for long-term success.
What We Do:
Map current-state user journeys to identify opportunity areas
Conduct competitor benchmarking and SWOT analysis
Develop opportunity frameworks to prioritize where to invest resources
Assess technical and operational feasibility of potential solutions
What You Get:
Opportunity-mapped user journeys, highlighting areas for innovation
Competitor benchmarking matrices, comparing strengths and gaps
SWOT analysis reports, assessing internal and external factors
"Baseball cards" of prioritized opportunities, summarizing key insights
Shaping thoughtful, actionable visions for experiences, services, and systems. An immersive service for teams ready to design future-state experiences and the systems behind them.
What We Do:
Co-create future-state journeys that illustrate ideal customer experiences.
Develop service blueprints connecting people, processes, systems & tech.
Create experience roadmaps aligning teams around clear steps and ownership.
Assess the technical architecture needed to support the vision.
What You Get:
Future-state journey maps defining experiences that truly work for people.
Service blueprints connecting frontstage experiences to backstage operations.
Experience & innovation roadmaps outlining clear steps for progress.
Tech evaluation to ensure solutions align with user needs and business goals.
High-impact sessions that replace aimless meetings with purposeful progress. We help teams clarify thinking, build alignment, and make confident decisions through structured, facilitated conversations.
What We Do:
Design and facilitate strategic conversations tailored to your needs — from understanding challenges to shaping solutions.
Provide pre-work and context materials so teams arrive prepared.
Facilitate engaging, structured sessions that encourage collaboration, creativity, and evidence-based decisions.
Document outcomes in clear, actionable formats.
What You Get:
Pre-session materials — exercises, frameworks, and briefing content.
Live facilitation — ensuring balanced participation and structured thinking.
Post-session recap — capturing insights, decisions, and next steps.
Toolkits & frameworks for ongoing use, so teams can continue applying the approaches they learned.
Structures for Momentum:
Inspired by the work of Lisa Kay Solomon and Chris Ertel, we structure these sessions into clear phases, ensuring teams move from exploration to decision-making with momentum.
Flexible Pricing
At Spark Ripples, we know that every engagement is unique — which is why we offer flexible pricing models tailored to your team’s needs and the scope of work. Whether you need a focused research sprint, a strategic facilitation, or ongoing advisory, we are happy to design a pricing approach that works for you.
Let’s start a conversation and find the right fit together.