Terms & Conditions

Last Updated: 26 April 2026

Please read these Terms and Conditions ("Terms") carefully before using the SoloSaga mobile application ("App"). By creating an account or using the App, you agree to be bound by these Terms. If you do not agree, do not use the App.

1. ELIGIBILITY AND AGE REQUIREMENT

You must be at least 13 years old to create an account and use SoloSaga. By registering, you confirm that you meet this age requirement. If you are under 18, you confirm that you have parental or guardian consent to use the App. We do not knowingly collect personal information from children under 13. If we become aware that a user is under 13, we will delete their account and data without notice.

2. DESCRIPTION OF SERVICE

SoloSaga is a personal journaling application that uses artificial intelligence to transform your daily journal entries ("Chapters") into comic-book style visual storyboards, audio narrations, and monthly story arc insights. 

Additional features include:

• An AI-powered empathetic assistant that responds to your journal entries(available to paid subscribers only)

• Monthly Arc Insights: an AI-generated summary of your mood, themes, and patterns for a given month (requires at least 3 chapters)

• Character and story style customisation to personalise your visual stories

The App requires an active internet connection for AI generation features. Core journaling functions (writing and reading entries) are available offline with automatic sync when a connection is restored.

3. USER ACCOUNTS

Account creation is required to use the App. You may register using:

• Email address and password

• Google Sign-In (via your Google account)

• Apple Sign-In (via your Apple ID)

You are responsible for:

• Providing accurate and complete registration information

• Maintaining the confidentiality of your login credentials

• All activity that occurs under your account

• Notifying us immediately at vishalnaikawadi@gmail.com if you suspect unauthorised access to your account

We reserve the right to suspend or terminate accounts that provide false information or violate these Terms.

4. CREDITS AND SUBSCRIPTIONS

AI generation features (storyboard creation and audio narration) use a Credits system.

Free Plan:

• 5 credits per month, refreshed at the start of each calendar month

• Credits do not roll over on the Free plan

• The AI assistant is not available on the Free plan

SoloSaga Pro (paid subscription):

• 35 credits per month, refreshed at the start of each calendar month

• Up to 10 unused credits roll over to the following month

• Full access to the AI assistant feature

Credit usage:

• 1 credit is consumed per story generation (storyboard + narration)

• If a generation fails due to a server error, the credit is automatically refunded to your account

• Credits have no monetary value and are non-transferable

Payments and billing:

• - Subscriptions are purchased and managed through Apple App Store (iOS) or Google Play Store (Android) in-app purchase mechanisms

• - Billing, cancellation, and refunds are governed by the respective platform's policies (Apple or Google)

• - We use RevenueCat as our subscription management platform to process and verify subscription status

• - Upgrading to SoloSaga Pro immediately resets your credits to 35 regardless of your previous usage in that month

• - We reserve the right to change credit allocations, pricing, or feature availability with reasonable notice

5. USER CONTENT

You retain ownership of all journal entries, text, and other personal content you submit to the App ("User Content"). By using the App, you grant us a limited, non-exclusive licence to store and process your User Content solely for the purpose of delivering the App's features to you. We do not sell, license, or share your User Content with third parties for their commercial purposes. AI-generated content (storyboard images, narration audio, story summaries, and monthly insights) produced from your journal entries is provided for your personal use. You may save and share this generated content.

Prohibited content: You must not submit content that is illegal, abusive, hateful, threatening, sexually explicit involving minors, or that infringes the rights of others. We reserve the right to remove content or terminate accounts that violate this policy.

6. AI PROCESSING AND THIRD-PARTY SERVICES

To provide AI features, your journal content is processed by the following third-party services:

OpenAI (openai.com)

Your full journal entry text, character attributes you have set, and (for the assistant feature) your conversation history are transmitted to OpenAI's servers to generate storyboards, audio narration, story summaries, and assistant responses. This processing occurs on OpenAI's infrastructure. Please review OpenAI's privacy policy and terms of service for information on how they handle data submitted via their API. We use the API under terms that do not permit OpenAI to use your content for model training.

Firebase / Google Cloud (firebase.google.com)

Your account data, journal entries, and generated files (images and audio) are stored on Google Firebase infrastructure (Firestore database, Cloud Storage, Cloud Functions). Data is processed in the United States. Please review Google's privacy policy for details.

RevenueCat (revenuecat.com)

Subscription status, in-app purchase verification, and subscription lifecycle events are processed by RevenueCat. This includes your app installation identifier, platform, and subscription state.

PostHog (posthog.com)

We use PostHog for product analytics to understand how the App is used and to improve it. PostHog collects:

• Your user identifier, email address, and display name

• Feature usage events (e.g. chapter created, story generated, insights viewed)

• App properties such as mood selections, story style preferences, and session duration

• Subscription status (free or paid)

PostHog data is hosted at https://us.i.posthog.com. You can review PostHog's privacy policy at posthog.com.

Google Sign-In / Apple Sign-In

If you sign in with Google or Apple, we receive your email address and display name from those providers at the time of sign-in. We do not receive or store your Google or Apple passwords.

7. DATA STORAGE AND RETENTION

Your data is stored in the following locations:

• Firebase Firestore: account profile, journal entry metadata, mood data, AI assistant conversations, and generated content references

• Firebase Storage: storyboard image files and narration audio files

• Your device (local cache): recent journal entries and generated content URLs are cached locally on your device to allow offline access and fast loading

We retain your data for as long as your account is active. Refer to Section 8 for information on account and data deletion.

8. ACCOUNT TERMINATION AND DATA DELETION

You may delete your account at any time from Settings within the App. When you delete your account, the following data is permanently erased:

• Your user profile and all account information

• All journal entries and associated metadata

• All AI assistant conversation history

• All generated storyboard images and audio narration files stored on our servers

This deletion is irreversible. Data cannot be recovered once deleted. Cached data on your device may persist until you uninstall the App.

We reserve the right to suspend or terminate your account at any time if you violate these Terms. In such cases, we may or may not provide advance notice at our discretion.

Note: Deleting your account does not automatically cancel an active SoloSaga Pro subscription. You must cancel your subscription separately through the Apple App Store or Google Play Store before deleting your account to avoid future charges.

9. INTELLECTUAL PROPERTY

SoloSaga, its name, logo, design, code, and all features (excluding User Content) are owned by us and protected by applicable intellectual property laws. You may not reproduce, modify, or distribute any part of the App without our prior written consent.

10. DISCLAIMER OF WARRANTIES

The App is provided on an "AS IS" and "AS AVAILABLE" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or uninterrupted operation.

We do not guarantee that:

• The App will be error-free or available at all times

• AI-generated content will be accurate, appropriate, or of any particular quality

• Data stored on our servers will never be lost

The AI assistant is an automated system designed to provide general emotional support. IT IS NOT A SUBSTITUTE FOR PROFESSIONAL MEDICAL, PSYCHOLOGICAL, OR PSYCHIATRIC ADVICE, DIAGNOSIS, OR TREATMENT. If you are experiencing a mental health crisis, please contact a qualified professional or emergency services.

11. LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the App, including but not limited to loss of data, loss of profits, or emotional harm. Our total liability to you for any claim shall not exceed the amount you paid us in the 12 months preceding the claim.

12. CHANGES TO THESE TERMS

We may update these Terms from time to time. When we make material changes, we will update the "Last Updated" date at the top of this document. For significant changes, we will make reasonable efforts to notify you within the App. Your continued use of the App after the updated Terms are posted constitutes your acceptance of the revised Terms.

13. GOVERNING LAW

These Terms are governed by the laws of Australia, without regard to conflict of law principles. Any disputes shall be resolved in the courts of Australia.

14. CONTACT US

For questions, concerns, or support requests: 

Email: vishalnaikawadi@gmail.com

You may also submit a support ticket directly through Settings → "Contact us" within the App.